Abdullah Alsaiari

• Collaborated with development and platform teams to create and execute a comprehensive software security strategy, incorporating threat modeling and security advisement to address specific organizational risks. • Managed a robust application security program, grounded in established frameworks, and performed regular security assessments and penetration tests to identify and rectify vulnerabilities. • Respond to IT security assistance requests from faculty, staff, and students. • Assisted in the development, dissemination, and enforcement of IT security policies and procedures. • Participated in IT security awareness initiatives within the institution. • Managed Service Level Agreements (SLA) to ensure IT services are delivered according to specified standards and expectations. • Developed and updated data privacy policies in accordance with federal and state laws, such as FERPA • documented IT security incidents and assisted in the analysis and reporting, following governance and compliance guidelines.

• Served as a primary point of contact for IT related issues and support questions; completed troubleshooting of desktop, laptop, printer, and copier systems. • Partnered with team members to evaluate, reproduce, and resolve users and concerns. • Provided in-person and remote end-user support, including telephone, email, and web chat support. • Advised users regarding best practices for applications, servers, and networks; educated users regarding application architectures and integration approaches as needed.