Mark Karanja

• Streamlined systems and processes to ensure that all critical systems were online and accessible 99.9% of the time, minimizing downtime and improving efficiency. • Developed and implemented an automation project that reduced manual tasks by 50%, resulting in a 25% increase in overall productivity. • Implemented proactive network monitoring and troubleshooting strategies, reducing network downtime by 30% and ensuring uninterrupted connectivity for users.

• Led a team of three developers in creating custom APIs, resulting in the successful integration of ERPs such as QuickBooks and Tally with Electronic Tax Registers (ETR) devices, improving invoice signing and synchronization with the Kenya Revenue Authority by 30%. • Bridged the gap between invoice generation and signing processes, implementing a seamless system that significantly improved timeliness and convenience for businesses to file their returns promptly. This initiative resulted in a 45% decrease in late tax filings among clients.

• Worked in an Agile environment and developed and launched 10 innovative restaurant management Android apps on Google Play, utilizing Figma, Firebase, Jira, and Gradle flavors to enhance user experience and increase client satisfaction. • Coordinated closely with QA testers to conduct rigorous end-to-end unit testing and post- production testing on apps, resulting in a 100% bug-free performance and high user satisfaction.• Implemented efficient code management using GitFlow methodology by working on separate branches and merging them into the main branch after completion and approval, ensuring streamlined development processes. • Developed and deployed 10 Android apps on Google Play within the framework of Lunchbox's existing code base. • Utilized Gradle flavors to customize and enhance app functionalities for multiple clients including: Taco Palenque, BlackwoodBBQ, Cold Beers & Cheese Burgers, iHeart Mac & Cheese, and more.

• Administered IT equipment and swiftly resolved software, hardware, and network-related issues, ensuring seamless operations and user satisfaction. • Streamlined response time to IT issues and significantly improved performance metrics for the IT team, showcasing a proactive approach and exceptional leadership abilities. • Delivered onsite, phone, and online support, consistently ensuring the successful resolution of all user issues and maintaining a high level of customer satisfaction.

• Responded to and resolved an average of 15 IT support tickets per day, achieving a 95% satisfaction rate through effective communication and rapid troubleshooting of hardware, software, and network issues.