Roland Dunee
IT Support (Student Worker) – Part-time at Carnegie Mellon University Africa
Information Technology at Carnegie Mellon University Africa
Rwanda
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IT Support (Student Worker) – Part-time at Carnegie Mellon University Africa
Results-driven IT professional with a Master of Science in Information Technology specializing in Cyber Security. Proven track record in IT service management, system admin, and support. Instrumental in successful Passport Projects for Ghana and Liberia at Buck Press Limited. Seeking an internship to develop cybersecurity skills further and contribute to innovative projects.
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Experience
IT Support (Student Worker) – Part-time
January 2023 - Present
Maintenance, user support, and troubleshooting of AV technology during classes and meetings.
Support of end-user device issues encompassing both software and hardware
Assist network and server engineers in administering the LAN and the data center
IT Support
January 2023 - Present
Maintenance, user support, and troubleshooting of AV technology during classes and meetings.
Support of end-user device issues encompassing both software and hardware
Assist network and server engineers in administering the LAN and the data center
IT Support (Student Worker) – Part-time
January 2023 - Present
Maintenance, user support, and troubleshooting of AV technology during classes and meetings.
Support of end-user device issues encompassing both software and hardware
Assist network and server engineers in administering the LAN and the data center
Buck Press Limited
Information Technology Officer
January 2018 - December 2023
Led remote installation and training for 15+ Passport Application Centers (PACs) globally, optimizing operations and document personalization.
Delivered crucial technical support for PACs in Ghana and Liberia, ensuring seamless operations in key cities worldwide.
Collaborated as a key member in designing, developing, testing, and deploying systems and software, resulting in enhanced travel document personalization for the Republic of Ghana and Liberia.
Orchestrated server hardware and software deployment, configuring operating systems, applications, and databases across global Passport Application Centers, ensuring consistent service excellence.
Evaluated systems and proposed optimal solutions, refining functional specifications and standards for hardware and software acquisition.
Generated essential reports to meet government and stakeholder needs, showcasing strong communication and data-driven decision-making skills.
Buck Press Limited
Information Technology Officer
January 2018 - January 2023
Led remote installation and training for 15+ Passport Application Centers (PACs) globally, optimizing operations and document personalization.
Delivered crucial technical support for PACs in Ghana and Liberia, ensuring seamless operations in key cities worldwide.
Collaborated as a key member in designing, developing, testing, and deploying systems and software, resulting in enhanced travel document personalization for the Republic of Ghana and Liberia.
Orchestrated server hardware and software deployment, configuring operating systems, applications, and databases across global Passport Application Centers, ensuring consistent service excellence.
Evaluated systems and proposed optimal solutions, refining functional specifications and standards for hardware and software acquisition.
Generated essential reports to meet government and stakeholder needs, showcasing strong communication and data-driven decision-making skills.
Dr Hilla Limann Technical University
Teaching Assistant
January 2014 - December 2015
Assisted in instructing Programming and Database Management courses, monitored computer labs, and provided student mentoring.
Demonstrated proactive computer lab monitoring and maintenance skills, ensuring a conducive learning environment.
Mentored students, fostering academic growth and promoting a positive learning atmosphere.
Dr Hilla Limann Technical University
Teaching Assistant (Intern)
January 2014 - December 2015
Assisted in instructing Programming and Database Management courses, monitored computer labs, and provided student mentoring.
Demonstrated proactive computer lab monitoring and maintenance skills, ensuring a conducive learning environment.
Mentored students, fostering academic growth and promoting a positive learning atmosphere.
Dr Hilla Limann Technical University
Teaching Assistant (Intern)
January 2014 - January 2015
Assisted in instructing Programming and Database Management courses, monitored computer labs, and provided student mentoring.
Demonstrated proactive computer lab monitoring and maintenance skills, ensuring a conducive learning environment.
Mentored students, fostering academic growth and promoting a positive learning atmosphere.
Education
Information Technology
Carnegie Mellon University Africa
Graduating in 2025
Carnegie Mellon University Africa
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