Wushiya Yakubu
MEAL OFFICER at Save the children
International Development at Kalu Humanitarian Institute
Nigeria
Hi, I'm Wushiya Yakubu!
MEAL OFFICER at Save the children
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Experience
COOPERAZIONE INTERNATIONALE, COOPI
CRM Assistant
August 2020 - February 2021
Help-desk Support; In charge of the registration of complaints and response received by beneficiaries and non-beneficiaries at Distribution point. Actively participate in sensitization and information sharing sessions for the beneficiaries in addition, the communities related to their right to file complaints and receive feedback. Maintenance of an effective record and filing system for all complaints solved and pending Issues including correspondences and other related documents for quick and easy reference. Report any issue which needs immediate action to the MEAL Officer and follow up on the resolution of such issues. Conduct verification and screening of the non-beneficiaries who want to be included in the Program. Check their documentation and communicate their names to the Data Tally Clerk To avoid duplications. Conduct MUAC screening of the beneficiaries if needed. Provide counselling and sensitization to the mothers and caregivers who come to file their complaints, ensure that they understand the program and the admission mechanism. Oversee providing feedback to the complainants when complaints are resolved, with the support of the Food Management Committees.
Education
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