EDDY ODONDO

Providing technical support to clients, and troubleshooting network and connectivity issues to ensure minimal downtime.
Configuring and maintaining IT systems, enhancing system functionality for seamless customer service.
Analyzing technical issues and customer data to identify trends, resulting in a 15% faster resolution of technical queries.
Streamlining IT processes, which led to a 25% reduction in response times for technical support inquiries.
Collaborating with cross-functional teams to implement IT solutions aligned with customer needs.

Providing technical support to clients, and troubleshooting network and connectivity issues.
Configuring and maintaining IT systems, enhancing system functionality.
Analyzing technical issues and customer data to identify trends.
Streamlining IT processes which led to a 25% reduction in response times.
Collaborating with cross-functional teams to implement IT solutions aligned with customer needs.

Assist students in understanding complex physics concepts, and practical application of computational techniques.
Assess student performance through quizzes and exams.
Participated in a space project, coding software for the 'TukSat-1' Satellite, resulting in a 40% increase in system reliability.

Assist students in understanding complex physics concepts.
Assess student performance through quizzes and exams.
Participated in a space project, coding software for the 'TukSat-1' Satellite.

As a Computational Physics Expert, I provide essential support to fellow students through
one-on-one sessions and group workshops. My responsibilities include facilitating the
comprehension of intricate physics concepts, as well as assisting in the utilization of
computational software and coding techniques.

Resolved customer issues, achieving a 30% improvement in customer satisfaction ratings.
Provided technical support, reducing technical issue resolution time by 20%.
Implemented a customer feedback system that enhanced support team efficiency by 15%.

Resolved customer issues, improving customer satisfaction ratings.
Provided technical support, reducing technical issue resolution time.
Implemented a customer feedback system that enhanced support team efficiency.