Ahmed ElHadad
Systems Engineering at Information Technology Institute - ITI
Egypt
Hi, I'm Ahmed ElHadad!
IT Operations Engineer at Eduhive
Seeking a challenging role as a Junior DevOps Engineer, where I can leverage my comprehensive understanding of IT infrastructure to contribute to the design and deployment of scalable, reliable, and secure systems. With a commitment to automating processes and optimizing performance, I aim to be an integral part of a forward-thinking team that is driven by a vision of greatness. My goal is to contribute to a project that transcends the ordinary.
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Experience
Eduhive
IT Operations Engineer
January 2022 - August 2023
• Monitored system performance and identified potential problems before they occurred.
• Participated in regular meetings with stakeholders to discuss current project status updates.
• Developed and maintained user-facing websites using HTML, CSS, JavaScript, and Bootstrap.
• Managed web hosting and domain purchasing, ensuring seamless online presence and functionality.
• Developed multiple marketing materials, including brochures, flyers, and posters, to promote products or services.
Regent British School
IT Administrator
August 2021 - August 2023
• Troubleshot, diagnosed, and resolved hardware and software issues on Windows OS systems.
• Provided technical support to end users for various software applications.
• Assisted in developing best practices for data entry and storage within the CRM system.
• Created user accounts in Active Directory environment and managed group policies accordingly.
• Implemented and managed Google Workspace for efficient collaboration and communication.
Telecom Egypt
Technical Support Engineer
April 2019 - November 2020
• Resolved escalated customer complaints quickly and effectively using excellent communication skills.
• Provided technical support to customers troubleshooting hardware and software issues.
• Maintained inventory records for all equipment under support, ensuring availability when needed.
• Developed an efficient system to maintain inventory.
• Collaborated with IT team members to develop innovative solutions to resolve customer issues in a timely manner.
Education
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
Arabic
Native
English
Professional
Skills
Docker
Graphic Design
AWS (Amazon Web Services)
GitHub
Kubernetes
Python
HTML
Git
Bash
Javascript
CSS3
Adobe Photoshop
Adobe Premiere Pro
Jenkins
Ansible
RHCSA
Linux
Ubuntu
Red Hat