Kamran Nawaz

Managing the sales process through multiple channels. Providing technical support to end-users and team members. Working closely with the Sales team to successfully close the sales process.

• Managing the sales process through multiple channels.
• Handling customer questions, inquiries, and complaints.
• Researching prospects and generating leads strategically.

Provided General IT support for the infrastructure to staff and visitors. Trained end-users on hardware functionality and software programs. Managed the tech systems with regular upgrades and updates.

• Providing General IT support for the infrastructure to staff and visitors.
• Training end-users on hardware functionality and software programs.
• Managing the tech systems with regular upgrades and updates.

Supervised members of the admin staff & assigned responsibilities. Managed emails, meetings, and appointments for the management. Prepared proposals, regular reports, and presentations as required.

• Supervised members of the admin staff & assigned responsibilities.
• Managed emails, meetings, and appointments for the management.
• Prepared proposals, regular reports, and presentations as required.

Administered & assigned tasks to the team of designers & developers. Reported on digital marketing strategies, progress, and analytics. Managed several websites & social media accounts of clients.

• Administered & assigned tasks to the team of designers & developers.
• Reported on digital marketing strategies, progress, and analytics.
• Managed several websites & social media accounts of clients.

Directed unresolved issues to the next level of support personnel. Maintained the performance & updates of the ticketing system. Configured & troubleshot devices for the end users remotely.

• Directed unresolved issues to the next level of support personnel.
• Maintained the performance & updates of the ticketing system.
• Configured & troubleshot devices for the end users remotely.