KK
Kaluki Kyalo
OPERATIONS MANAGER at EKSTREM İŞLER COMPANY LIMITED
Engineering at Dedan Kimathi University of Technology
Kenya
Hi, I'm Kaluki Kyalo!
OPERATIONS MANAGER at EKSTREM İŞLER COMPANY LIMITED
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Experience
EKSTREM İŞLER COMPANY LIMITED
OPERATIONS MANAGER
November 2021 - Present
- Spearheading the set up the region office in Nairobi by ensuring that the company is registered as a branch with all the legal and statutory requirements necessary to operate in the country and region.
- Leading Business Development activities such as pipeline creation and leads pitching up to the close of sales in the region.
- Supervising technical projects.
- Establishing efficient workflow processes, monitoring daily productivity, and implementing modifications to improve the overall effectiveness of personnel and their activities; as the branch grows to its full/desired operational capacity.
- Developing relationships and communicating with customers, site managers, developers, land owners, authorities, utility representatives, or residents.
- Reviewing, negotiating, or approving wind farm contracts.
- Recruiting or selecting wind operations employees, contractors, or subcontractors.
- Coordinating the training of employees in operations, safety, environmental issues, or technical issues.
Brisk Dynamics Limited
Co-Founder | Seasonal Technical Director
November 2017 - Present
- Driving the sustainable growth agenda for the company.
- Providing expert-level account management and support to coordinate overall escalation management and technical solutions for the customers.
- Managing business development, customer satisfaction, client relationships and overall services account strategies.
- Managing project deliverables and collaborating heavily with business stakeholders and technical staff to deliver high-quality outcomes on time and on budget.
- Developing and successfully executing account strategies in support of new business.
- Supporting all technical aspects of new software and services sales campaigns and growing product footprint in existing customer base.
- Assisting with the creation and implementation of standardized processes and improving existing methodologies.
FU Enerji Sanayi Ve Ticaret Limited
Manager, Africa
May 2021 - October 2021
- Coordinating the training of employees in operations, safety, environmental issues, or technical issues.
- Tracking and maintaining records for operations, such as routine maintenance and parts usage.
- Overseeing the procurement of parts, tools, or equipment needed to maintain, or improve wind field operations.
- Maintaining operations records, such as work orders, site inspection forms, or other documentation.
- Reviewing, negotiating, or approving wind farm contracts.
- Recruiting or selecting wind operations employees, contractors, or subcontractors.
- Monitoring and maintaining records of daily facility operations.
- Estimating costs associated with operations, including repairs or preventive maintenance.
- Establishing goals, objectives, or priorities for the various site operations.
- Developing relationships and communicate with customers, site managers, developers, land owners, authorities, utility representatives, or residents.
Surestep Systems and Solutions Limited
Customer Success Manager
February 2017 - October 2017
- Executed a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction.
- Developed and executed tactical sales initiatives utilizing data analytics and business intelligence.
- Led software integrations, managing client expectations, internal developmental resources and project timelines.
- Conducted pilot studies and prepared ROI analyses employing client provided data and internally developed statistical methodologies.
- Created and managed the client life cycle process (starting from the initial sale through all phases of implementation).
- Coached and developed staff, with an emphasis on developing their project management and customer success fundamentals.
- Corresponded with customers to provide product insight and effectively deliver solutions to any issues or concerns.
Dynasoft Business Solutions Limited
Business Development Assistant
May 2015 - January 2017
- Developed and executed marketing programs and general business solutions resulting in increased company visibility and sales
- Closed new business deals by coordinating requirements; developing and negotiating contracts, integrating contract requirements with business operations.
- Monitored and evaluated results based on KPI metrics against monthly forecasts in order to troubleshoot and resolve underachievement of goals.
- Demonstrated visionary leadership in managing department and staff groups; empowered customer service and interaction through sales team training and vision casting.
Education
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