Tafadzwa Munatsi
Group Financial Services Lead at N Richards Group
Development at University of Cape Town
Zimbabwe
Hi, I'm Tafadzwa Munatsi!
Group Financial Services Lead at N Richards Group
Financial services professional with 7+ years of experience serving marginalized communities and providing innovative digital financial solutions to blue-chip corporations. Possesses a proactive mindset and talent in identifying opportunities for financial and impact benefits, especially in financial technology.
Experience
N Richards Group
Group Financial Services Lead
October 2020 - Present
Developed and implemented a digital voucher system deployed across 40 stores, utilized by over 40 corporate organizations, resulting in a 20% boost in sales. Secured tenders from more than 5 non-governmental organizations, generating additional revenue Launched a customer card program providing financial services to the marginalized, issuing over 5,000 cards with a pipeline of 100,000, resulting in new deposits Collaborated with a local financial institution to establish a payment platform, enabling diaspora remittances and driving a 25% increase in additional revenue generation. Formed strategic partnerships with Microfinance institutions, expanding loan product offerings to the marginalized and achieving a loan portfolio growth of 35% within one year. Contributed to the company's bottom line by generating additional annual revenue and improving profitability by 15% through strategic financial planning and cost optimization initiatives. Launched website, attracting 10,000 monthly visitors in 6 months, and doubling online conversions via optimization and user experience improvements. Grew social media audience from 5,000 to over 10,000 followers, resulting in a 40% increase in brand reach and engagement, measured through social media reports and analytics. Implemented diverse payment systems, including mobile wallets and card payments, across the organization's till points, driving a 25% transaction volume increase & enhanced customer convenience.
N Richards Group
Group Financial Services
October 2020 - Present
• Developed and implemented a digital voucher system deployed across 40 stores, utilized by over 40 corporate organizations, resulting in a 20% boost in sales. • Secured tenders from more than 5 non-governmental organizations, generating additional revenue • Launched a customer card program providing financial services to the marginalized, issuing over 5,000 cards with a pipeline of 100,000, resulting in new deposits • Collaborated with a local financial institution to establish a payment platform, enabling diaspora remittances and driving a 25% increase in additional revenue generation. • Formed strategic partnerships with Microfinance institutions, expanding loan product offerings to the marginalized and achieving a loan portfolio growth of 35% within one year. • Contributed to the company's bottom line by generating additional annual revenue and improving profitability by 15% through strategic financial planning and cost optimization initiatives. • Launched website, attracting 10,000 monthly visitors in 6 months, and doubling online conversions via optimization and user experience improvements. • Grew social media audience from 5,000 to over 10,000 followers, resulting in a 40% increase in brand reach, and engagement, measured through social media reports and analytics. • Implemented diverse payment systems, including mobile wallets and card payments, across the organization's till points, driving a 25% transaction volume increase & enhanced customer convenience.
eShagi Financial Services
Head of Operations
May 2020 - September 2020
Played a pivotal role in a pioneering fintech start-up partnered with a microfinance institution Formulated strategic roadmap, driving 20% revenue growth and market expansion. Built & led high-performing teams in sales, systems innovation, credit operations, & call center functions Developed and delivered training programs for both customers and team members, resulting in improved customer retention and employee performance. Developed & implemented standardized procedures that significantly enhanced operational efficiency. Prepared and presented reports to the board and executive committee (exco).
Empower Bank
Branch Supervisor
June 2018 - April 2020
Managed branch operations, team development, and systems to drive productivity, operational excellence, and exceptional customer service resulting in over 50% deposit growth within two years Led deposit and loan growth initiatives, utilizing outreach programs, social media, and radio platforms, achieving a 25% increase in deposits and 30% loan portfolio growth in one year Maintained a high-performance culture and achieved consistent target attainment, with the team exceeding weekly, monthly, and yearly targets by an average of 10%. Developed and deployed a financial literacy program, equipping 5000+ SMEs nationwide with essential financial knowledge, resulting in a 20% average boost in their business performance Implemented procedures and controls that ensured compliance across all branches, resulting in over 95% regulatory compliance. Trained and onboarded new bank branch teams, enabling them to achieve operational efficiency and surpass their targets by an average of 15% within the first three months. Served as a member of the bank's development committee, contributing to innovative product ideation resulting in a 10% increase in revenue from new product offerings.
Banc EASY part of Atlas Mara
Microfinance
February 2013 - June 2018
Spearheaded new product development and successfully conducted User Acceptance Tests for migration to a new system, resulting in a 20% increase in operational efficiency. Contributed to informed decision-making by timely preparing and distributing financial reports to senior management. Reconciled outstanding recon items in suspense accounts across five branches, reducing reconciliation errors by 75%. Volunteered to market Microfinance products to civil servants, leading to a 30% growth in customer base and a 40% increase in profit margins for the division.
Education
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Native
Shona
Native
Skills
Innovation
Leadership
Sales and Marketing Strategy and Planning
Project Control
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