Reginald Andoh

Spearheaded a cross-functional team for a website redesign project, enhancing operational efficiency and demonstrating strong leadership and project management skills.  Orchestrated the Smart Workplace portal project, facilitating remote access to work resources and showcasing proficiency in remote work technologies and cybersecurity.  Served as the primary liaison between the company and relevant vendors, ensuring stable IT services and demonstrating effective communication and vendor management skills.  Authored several key IT documents, including the draft IT policy, highlighting my understanding of IT governance and policy development.  Deployed and managed our Sophos firewall, implementing policies to filter unknown traffic, thereby protecting our network and demonstrating a strong understanding of network security and risk management.  Proactively addressed issues related to latency, bandwidth, and network availability, showcasing my ability to manage and mitigate IT risks and ensure system availability.

Provided advice that led to projects to reduce IT budget by purchasing low cost/high efficient products ● Provided excellent vendor management for hardware and software suppliers ● Identified, troubleshooted and fixed over 20 bugs and errors daily with high stakeholder satisfaction ● Gained recognition for resolving complex technical issues and delivering excellent support to end-users ● Diagnosed and resolved network issues, both hardware and software-related, to minimize downtime and maintain continuous network availability. ● Responded to alerts and notifications related to network abnormalities. ● Provided assistance to end-users with network-related issues, troubleshooting connectivity problems, and addressed user inquiries related to network access. ● Managed user access and permissions to network resources, ensuring that access controls align with security policies and only authorized personnel have appropriate access.

Managed the beta testing on E-registrar application to identify anomalies and met user requirements ● Provided excellent vendor management for hardware and software suppliers ● Identified, troubleshoot and fixed over 20 bugs and errors daily while giving support to E-registrar application country-wide ● Reviewed and evaluated the IT policy for future references and usages ● Responded to alerts and notifications related to network abnormalities. ● Provided assistance to end-users with network-related issues, troubleshooting connectivity problems, and addressed user inquiries related to network access.