Samuel Odih
Artificial Intelligence at Nexford University
Nigeria
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Information Technology Manager at JUMIA AFRICA GROUP
Ownership and oversight of entire IT Operations including Service Delivery, Application, and Network infrastructure. Responsible for periodic and formal service reviews and management of key stakeholders, vendors, and critical 3rd party providers who provide various IT operational services. Management of performance objectives and professional development of the Service Desk team including the initiation, monitoring, review, and validation of individual training and development plans in line with organizational and business requirements.
Experience
JUMIA AFRICA GROUP
Information Technology Manager
November 2012 - May 2023
I am responsible for providing an excellent level of support across the entire business. I have oversight of IT Operations including Service Delivery, Application, and Network infrastructure.
I am also tasked with periodic service reviews with key stakeholders and management of the key 3rd party providers who provide the IT operational service. I also manage the performance objectives and professional development of the Service Desk team including the initiation, monitoring, review, and validation of individual training and development plans in line with organizational and business requirements.
Education
Artificial Intelligence
Nexford University
Graduating in 2024
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Skills
Information Security
Vendor Management
ITIL
People Management
Business Process Improvement
Business Continuity Planning (BCP)
IT Audit
Process Development