1. Supervising the branch and assisting in maintaining the smooth flow of operations on a day-to-day basis.
2. Assists in the preparation of operations reports and documentation
3. Assists in the hiring procedure and training standard, oversees and helps analyze the employee’s quality performance, and encourages performance improvement.
4. Assists in company travel bookings arrangements and visa processing.
5. Help in the organization’s processes to remain legally compliant.
6. Assists in doing requisitions, purchase orders, and shipping documents.
7. Effectively assists in communicating with team members and holding meetings with them.
8. Facilitating bank transactions or coordination required by the senior management.
9. Helps in preparing payrolls, accounts receivable, accounts payable, financial controls, and reports.


1. Build sustainable relationships and trust with customer accounts through open and interactive communication.
2. Answer calls professionally to provide information about products and services.
3. Refer unresolved customer grievances or special requests to designated departments for further investigation.
4. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms, and applications.
5. Reconciling payments to ensure the accounting system reflects the correct transactions.



1. Attracts potential customers by answering product and service questions; and suggesting information about other products and services.
2. Opens customer accounts by recording account information.
3. Maintains customer records by reconciling daily sales reports to ensure the transaction totals with the value of the accounts in the account list.
4. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution.
5. Reconciliation of daily sales report.


1. Attend to customers based on different inquiries.
2. Counseled and advised customers on different IT courses that would suit their preferred careers.
3. Attend sales training sessions.
4. Assisted with other administrative work.
5. In charge of students’ certificates.
6. Assisted in organizing ICT empowerment seminars for job creation.


Nexford University's mission is to enable greater social and economic mobility across the world by providing learners access to a high-quality, affordable, dynamic learning experience 100% online that prepares them for the global workplace.

Anita Vercaemst

Hi, I'm Anita Vercaemst!

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Anita Vercaemst

Hi, I'm Anita Vercaemst!

Socials

Experience

Immeri Nature Global Limited

Assistant Branch Head/Finance Officer

Immeri Nature Global Limited

Customer Service Executive

Organo Gold Products Nigeria Limited

Customer Service Representative

New Horizons Systems Solutions Limited

Help Desk Technician

Education

Babcock University

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