Juliette Espinosa

Organize and lead iFriend host and student training sessions, facilitating the successful onboarding of 100+ people, including hosts and international students, into the program. Streamlined event execution by meticulously scheduling rooms/spaces and implementing efficient data entry and tracking systems, resolving bottlenecks in administrative tasks and enhancing program efficiency. Contributed proactively to the International Culture Team, collaborating with 60 members to identify programmatic gaps and developing innovative solutions to enhance engagement among diverse audiences, fostering a more inclusive campus and community environment.

• Organize and lead iFriend host and student training sessions, facilitating the successful onboarding of 100+ people, including hosts and international students, into the program

• Streamlined event execution by meticulously scheduling rooms/spaces and implementing efficient data entry and tracking systems, resolving bottlenecks in administrative tasks and enhancing program efficiency

• Contributed proactively to the International Culture Team, collaborating with 60 members to identify programmatic gaps and developing innovative solutions to enhance engagement among diverse audiences, fostering a more inclusive campus and community environment

Facilitated workshops to develop leadership, conflict management, and interpersonal skills among resident assistants Advocated for residents' needs and concerns, actively supporting their pursuit of an enhanced on-campus experience Led a campus wide program involving three different residence hall staff in which over 300 residents participate

Fostered the development of relationships among 43 residents living in the university hall Championed academic excellence, addressing individual student needs, and promoting campus engagement. Collaborated with resident assistants to execute programs that fostered student development socially and culturally

Optimized data collection by consolidating reports from four departments into a comprehensive Excel file Conducted in-depth analysis of various data reports to identify delivery delays and developed strategies to mitigate these issues, ensuring smoother operations and customer satisfaction. Implemented Excel macros to streamline data retrieval processes, enabling efficient product searches

Welcomed passengers and inserted their information into the ticketing reservation system verifying requirements Managed flight delays and irregularities by assisting customers with vouchers, flight changes, and problem resolution, ensuring a positive travel experience for passengers. Assisted daily over 100 passengers by providing information about luggage regulations, prices, and flight tickets