Abdullah Alqahtani

• Performed field research to understand customer experience for international shipping processes across physical and digital retail outlets; provided strategic recommendations for process improvement across +3,000 locations to executive leadership, aimed at capturing an additional 2% market share • Led efforts to identify drivers of the lifetime value of international customers at physical retail outlets, adding a benchmark layer to help prioritize products solutions to increase retention by 5% and minimize acquisition cost by 30% • Coordinated departmental communications for talent acquisition platforms, developing unique content and improving processing efficiency to decrease the number of unqualified candidates by 10%

• Liaised with Saudi Aramco drilling department on after-sales drilling equipment failures and solved 250+ cases, reducing 75% of downtime and saving $1 million in quarterly revenue losses • Piloted high-technology tools and used operational data collected on sites to provide strategic recommendations to global teams, revising 100+ company global operation procedures and optimizing equipment designs, leading to a reduction of operation failures by 25% • Developed three testing methods to accelerate operational equipment maintenance, increasing resources deployment efficiency from 89% to 97%, saving $180,000 of the annual repair budget • Collaborated closely with internal sales, operations, maintenance, and technical support departments, facilitating operational data exchange by leading a daily review and maintaining the organization resource catalog, allowing full transparency and less than 1% information error rate

• Established procedures based on major client performance measurements, improving timeliness and quality of client deliverables that led to an improvement in client satisfaction from 91% to 98% and securing 10+ drilling project contracts, adding $1.5 million in total revenue • Created one centralized best practices manual, which now serves as the company's live guide for technical complications and provides case studies for future projects