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Joyce Obienwe

Joyce Obienwe

Master of Business Administration (MBA)Nexford University

Lagos LA, Nigeria

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Hi, I'm Joyce Obienwe !

Contribution &Collections Remittance Officer at AIICO PENSION MANAGERS LIMITED

I am a thoughtful and organized multi-tasker with over 10 years experience in Digital Marketing, Business Communication, Customer Service, Data Analysis, Document Management, Social Media Marketing, Business Operations in Telecommunication, Pension Administration and Logistics. I am detailed, quick-paced, a true team player and successful at improving team productivity, building positive long-term client relationship that foster customer loyalty and retention, database creation and management of client documents

Education

Master of Business Administration (MBA)

Master's·Graduating in 2023·Nexford University

Experience

Contribution &Collections Remittance Officer at AIICO PENSION MANAGERS LIMITED

July · 2018 - May · 2019

Conversion of Schedule monitor to csv (comma Separated Value) Reviewing the company debtor list. Contacting customers and informing them of their overdue bills. Advising customers on their payment options and suggesting methods of payments. Nego...See more

Head of Unit Registration& Doc Management at AIICO Pension Nigeria Limited

November · 2015 - June · 2018

Register RSA (Retirement Savings Account) forms and load RSA forms using Teleform Verity and Docuware Establishing new records management systems Developing, maintaining, verifying and evaluating existing systems Overseeing the switch from paper ...See more

Social Media Officer at AIICO Pension Nigeria Limited

June · 2014 - October · 2015

Engages in dialogue and monitors customer issues Design and implement social media strategy to align with business goals Monitors trends and encourages adoption of social media tools Stay up-to-date with current technologies and trends in social ...See more

Customer Care Representative at MTN Nigeria Communications Limited (C-O CNSSL)

October · 2012 - January · 2014

Support: Establish close working relationships with the Account Partners in order to gain high levels of trade support and loyalty via regular and accurate communication, problem solving, and specialized advice. Identify and resolve Customer's queri...See more

Projects

No projects added

Languages

English

Skills

Communication - Keeping a Customer informed of Progress and advising on Workarounds

Data Analyst

Customer Care and Billing

Digital Advertising

Social Media Advertising

Certified Digital Marketing Consultant

Life Coaching

Teamwork

People Management

Time Management

Multitasking

Project Management

Interests

  • Business & Consulting
  • Career Guidance
  • Media & Communications
  • Entrepreneurship
  • Hospitality & Travel
  • Management & Leadership
  • Soft Skills
  • Tech & Web3
  • Telecommunications
  • Personal Development
  • Data Science & Math
  • Marketing & Social Media

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