Miracle Chiedozie

Answer phone calls and provide customer services
Log complaints and follow up with appropriate units for resolution.
Approach customers, identify needs, and recommend products and services
Meet, manage, and exceed sales targets.
Conduct customer satisfaction surveys from time to time etc.

Accept customers into the office and ask open-ended questions to better determine needs.
Handle customer complaints with confidence using complex problem-solving skills to provide effective resolution.
Escalated incidents to the next level to remain compliant with the company’s standards and procedures.
Document and maintain a record of activities in the office.
Follow up on the company’s external solicitors to provide updates on court processes involving the company.
Provided weekly, monthly, and quarterly reports of issues arising in the office, etc.

Developed easy and open rapport with the students to encourage engagement and academic progress.
Performed various general administrative duties such as filling, recordkeeping, and taking phone messages and emails.
Initiated and facilitated classroom discussions.
Met with students during and after school hours to address concerns and offer feedback.
Collected, marked, and graded assignments to give detailed feedback.

Onboarded new patients visiting the laboratory
Obtained samples for testing following standard protocols.
Tracked collected specimens by initiating, dating, and noting times of collection.
Cleaned and sterilized tools and equipment to maximize the purity of specimens.
Logged patient’s information and recorded results into the system etc.