Ngozi Awa

Promptly responded to inquiries and requests from prospective customers.
Developed and updated database to handle customer data.
Investigated and resolved customer inquiries and complaints quickly
Followed up with customers about resolved issues to maintain high standards of customer service.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Developed highly empathic client relationships and earned reputation for exceeding service standard goals.

Preparing and managing correspondence, reports and documents
Handling incoming emails and other materials
Scheduling and coordinating meetings.
Collating and filling reports weekly, monthly and yearly.
File management and record keeping.
Supporting executives.
Managing office supplies.

Greeted customers, offered assistance and answered questions to build rapport and retention.
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Confirmed appointment, communicated with clients and updated clients records.
Sorted and received and distributed mail correspondence between departments and personnel.
Resolved customers concerns and complaints