Khotso Mekgwe

Organisational Psychology. Human Resource (Personnel) Psychology. Career Psychology and Employee Wellness. Testing and Assessment. Consulting and Ethics.

Attracted suitable applicants by creating adverts and advertising vacancies using the most effective sourcing channels. Compiled job profiles for the business. Finalised applicant shortlisting by engaging line management/HR. Screened applicant CV’s by reviewing and identifying appropriate applicants. Facilitated achievement of meeting objectives by promptly distributing minutes and outcome. Participated in deciding on most suitable candidate for appointment through line and candidates engagement. Supported and guided employees in understanding HR policies and services. Provide bulk recruitment administrative support.

Ensured that financial objectives are met and that all aspects of the store are always running smoothly. Identified client’s needs and offered alternative communications and data solutions. Coached and mentored store team members to achieve store targets. Reorganized sales floor to improve visual merchandising displays. Resolved complex customer enquiries, disputes and complaints. Provided consumer sales product training on various telecommunications products. Built and maintained relationships with key stakeholders and all staff. Performed key-holding duties by managing cash drawers, site security and timely opening and closing of the store.

Controlled the inventory function in order to meet the required service levels. Ensured high-quality services are delivered to all stakeholders. Handled courier’s inquiries and orders. Ordered stock for the store. Handled all repair phones. Daily and monthly stocktaking.

Established and maintained client base, conducted client meetings to assure new business development and customer retention. Provided support and maintained relationships with clients in order to increase sales revenue by introducing value added services whilst ensuring customer satisfaction. Identified client’s needs and offered alternative communications and data solutions. Logged and resolved customer queries, or forwarded to relevant department where necessary and provided feedback to customers. Created brand awareness and new product development. Provided consumer sales product training on various telecommunications products.

Handled calls from MTN postpaid customers. Performed postpaid activations, suspensions, account queries and sim swaps. Educated customers on MTN products and services. Assisted subscribers with handset configurations for data services. Researched, identified, and resolve customer complaints using applicable software. Escalated customer's queries to the appropriate channels for resolution. Managed and resolved customer complaints.