Mohamed Ali El Hadi Benazzouz

● Help Oyster customers and team members navigate all aspects of the Oyster platform, including but not limited to helping them with account changes, benefits, time-off, and various types of contracts and document changes.

● Ensured that customer and team members' inquiries and requests received on Zendesk were treated with the highest level of professionalism, following Oyster’s communication guidelines, in accordance with our processes and in the most efficient manner.

● Ensured Oyster customers' and team members’ feedback was received and shared with the relevant internal teams and provided personal feedback.

● Collaborated with Customer success on various medium-scale projects like customer audits or bulk changes.

● Accompanied the Product team in the creation of a Self-Service contract change product by being their point of contact in Customer Experience and providing them with inputs, potential scenarios, and constructive feedback, then drafting a new process and the necessary documentation to ensure a smooth transition to the new product and immediate implementation/adoption of the new process/product.

● Help Mos customers navigate all aspects of the Mos banking and financial aid product and service, including but not limited to help with financial aid, loans, withdrawals and deposits, and more.

● Responsible for acquisition, activation, creating documentation, and tracking tools on spreadsheets for test processes, customer engagement, education, and retention.

● Successfully helping customers receive +$121,000 in additional financial aid through appeals and negotiations.

● Help French, English, and Arabic speaking clients and leads unlock the power of the internet by providing WOW experiences during their journey with Hostinger while they are exploring the world of hosting and accompanying them to grow their projects and upgrade their plans, and increase their lifetime value with our services all while helping them solve any challenges they might have. Translated material prepared by other members of the translation team or employees.

● Localized and adapted predefines and updates and communications to the Arabic & French speaking Markets according to set standards regarding order, clarity, conciseness, style, and terminology.

● Served as a trusted member of the team for language translation support in assessing whether various banners and items of clothing constituted infringing material contrary to FIFA’S rights protection program, from Arabic and French to English.

● Collaborated with the volunteers’ management team to organize language days and pieces of training for French and Arabic learners.