Naa Yoon

Flydubai Wheelchair Assistance is a dedicated service that ensures passengers with limited mobility can travel comfortably, safely, and confidently across all stages of their journey. From the moment a booking is made, passengers can request Wheelchair Assistance either online, through the contact center, or at the airport—though providing at least 48 hours’ notice is highly recommended for optimal service coordination. This assistance begins with the ticketing process, where passengers receive help choosing accessible seats and noting any special requirements. Upon arrival at the airport, trained staff provide priority check-in services and assist with immigration, security screening, and customs clearance, ensuring a smooth and efficient experience. The service also includes full baggage support, with staff helping to check in and retrieve luggage, reducing physical stress for the traveler. Throughout the airport journey, mobility support is continuous, offering wheelchairs or electric carts to escort passengers from the terminal entrance all the way to the boarding gate. Boarding and deplaning are handled with care and professionalism, with staff trained to assist discreetly and respectfully. Onboard, Flydubai offers accessible seat features, such as movable armrests, and cabin crew are available to support passengers with in-flight needs, including assistance with lavatory access and overall comfort. Real-time flight updates are available through the Flydubai app, website, and airport screens, while the airline’s customer support team is always ready to help with any changes, delays, or special requests. Wheelchair Assistance is a clear reflection of the airline’s commitment to inclusivity, accessibility, and passenger care. Every aspect of the service is designed to provide peace of mind and ensure that all passengers, regardless of mobility challenges, can enjoy a seamless and respectful travel experience from check-in to arrival.