
Gwendoline POULMARC'H
Paris Dauphine University (PSL), France
France
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Practice Manager at Accenture
Multilingual executive in digital strategy and transformation, with 15+ years leading complex, high-impact programs across cloud, CX, AI, and embedded systems. Proven ability to align innovation with business outcomes, drive cross-functional teams globally, and deliver strategic tech-enabled solutions in fast-paced environments.
Experience

Practice Manager
August 2024 - March 2025
• Delivered a 30% efficiency gain on an Oracle CX project.
• Led CX & AI transformation programs, improving business performance (Genesys).
• Hired, mentored, and led a team of 12 consultants, driving performance and growth.
• Implemented automation and SLA dashboards, optimizing KPIs.
• Restored client and supplier collaboration, endorsed as a trusted mediator.

Senior Practice / Products Manager ERP, Genesys Cloud
January 2024 - January 2025
Delivered a 30% efficiency gain on an Oracle CX project.
Led CX & AI transformation programs, improving business performance.
Hired, mentored, and led a team of 12 consultants, driving performance and growth.
Implemented automation and SLA dashboards, optimizing KPIs.
Restored client and supplier collaboration, endorsed as a trusted mediator.
Talan Solutions (+7000 consultants worldwide)
Business Strategy & Responsible AI Project Manager
January 2024 - May 2024
• Conducted research on ethical AI prompt design and LLMs.
• Executed commercial strategies aligned with AI trends, driving qualified lead generation.
• Collaborated with internal/external stakeholders to build high-value propositions.
Talan Solutions
Business Strategy & Responsible AI Project Manager
January 2023 - January 2024
Conducted research on ethical AI prompt design and LLMs.
Executed commercial strategies aligned with AI trends, driving qualified lead generation.
Collaborated with internal/external stakeholders to build high-value propositions.
Group SII (Orange - Brittany Ferries)
Program Manager
December 2019 - July 2023
Orange Cloud Business / SII foundation — CX Digital Cloud Program Manager
Brest-Rennes, 2019 – 2023
• Launched digital cloud products in 4 EU markets, boosting lead conversion.
• Led cross-functional teams of up to 30 people across product, tech, and sales.
• Supported sales team transformation, driving improved processes and growth.
• Hired and mentored agile teams for talent development and projects success.
• Negotiated cybersecurity contracts, enhancing security protocols.
• Board member of SII Foundation; led CSR tech education initiatives in Africa and Asia.
Brittany Ferries (SII) — Embedded Application & Digital Project Manager
(Remote, France), 2016 – 2019
• Oversaw digital transformation across 9 vessels, tackling tech obsolescence.
• Launched embedded software, increasing security and service reliability by 20%.
• Managed contracts with global suppliers to commission 6 vessels on time and on budget.
• Created a strategic board to define long-term digital goals.
• Improved processes and reduced operational costs by 15%.
• Led Gallup workshops for change management and team engagement.
• Recruited and onboarded a new Project Manager to expand capacity.
Orange Cloud Business / SII foundation
CX Digital Cloud Program Manager
January 2019 - January 2023
Launched digital cloud products in 4 EU markets, boosting lead conversion.
Led cross-functional teams of up to 30 people across product, tech, and sales.
Supported sales team transformation, driving improved processes and growth.
Hired and mentored agile teams for talent development and projects success.
Negotiated cybersecurity contracts, enhancing security protocols.
Brittany Ferries (SII)
Embedded Application & Digital Project Manager
January 2016 - January 2019
Oversaw digital transformation across 9 vessels, tackling tech obsolescence.
Launched embedded software, increasing security and service reliability by 20%.
Managed contracts with global suppliers to commission 6 vessels on time and on budget.
Created a strategic board to define long-term digital goals.
Improved processes and reduced operational costs by 15%.
Early Career Section
Consultant & Products/Project Manager
August 1998 - December 2019
• Managed international launches of geosatellite internet and digital services.
• Led startup incubation programs focused on women's inclusion.
• Improved operational efficiency through CRM automation and restructuring.
• Conducted market research for strategic positioning.
• Delivered academic research based on Habermas' theory of communicative action; participated in foreign affairs delegations and international conferences.
Various
Consultant & Products/Project Manager
January 1998 - January 2016
Managed international launches of geosatellite internet and digital services.
Led startup incubation programs focused on women's inclusion.
Improved operational efficiency through CRM automation and restructuring.
Conducted market research for strategic positioning.
Delivered academic research based on Habermas' theory of communicative action.
Education
Certificates & Badges
No certificates or badges added
Projects
Sustainable Innovation for Education and IT Africa and Asia
•https://sii-group.com/fr-FR/fondation-sii-retour-en-images-sur-les-signatures-des-conventions-de-mecenatFoundation board member and project coach
Led the selection, coaching, and oversight of two tech-driven educational initiatives in Cambodia and Benin, using digital tools to improve learning conditions and broaden access to education for students in underserved rural communities (partnerships with Ifemi and Passerelles Numériques).
Ethical Gen AI benchmark analysis
•https://scholar.google.com/scholar?hl=fr&as_sdt=0%2C5&q=gwendoline+poulmarc%27h&oq=gwendolinSenior consultant, team player, volunteer
Led the collection and organization of data for cross-disciplinary AI benchmark analysis (e.g., mathematics, social networks), with a focus on identifying ethical risks. Designed data structuring methods to mitigate algorithmic bias and enhance fairness in AI models
Languages
English
French
Skills
Client Relationship Manager
Sales Strategy and Planning
Team Building
Communication Skills
Data Analysis
Sustainable Business Strategies
Agile
Product Management (Marketing)
Artificial Intelligence
Building relationship
Teaching/Coaching
Developing Product Strategy
Program Management
Compliance
Project Planning
Market Directional Strategy
Monitoring and Improving Process Efficiency
Stakeholder Engagement
Strategy and Leadership
Mentoring
Market Research
Market Analysis
Problem Solving
Budget Management
Risk Management
Cross Cultural Management
Internet of Things (IoT)
Cross Functional Working
Design & UX
Cross-Functional Relationship Building
Team Management
Business Process Automation
Inter-Project Knowledge Transfer
Organization Change and Development
Change Management
Business Plan Writing
Hiring, Grooming, Managing People
Start-up Operations
Internet
Diversity & Inclusion
B2B Marketing
Waterfall
Naval Architecture and Marine Engineering
Stakeholder Communications
CX
RPA
Maritime Operations
Sale Negotiation
Ethical