Comfort Ndou
Customer Care Agent at M-kopa
Web Development at IT Varsity
South Africa
Hi, I'm Comfort Ndou!
Customer Care Agent at M-kopa
Curious, creative, and constantly evolving — I’m passionate about design, art, travel, and the power of good storytelling. I’ve completed a certified Virtual Assistance course and am currently studying code, combining creativity with technical skill to grow professionally and personally. I thrive on challenges, love learning, and believe every day should bring a new adventure. In my free time, you'll find me reading, cooking, exploring coffee shops, or sharpening my mind with chess and Sudoku.
Socials
No social links added
Experience

Customer Care Agent
November 2024 - Present
In this role, I managed comprehensive customer verification processes including KYC, fraud detection, and document validation. I conducted fraud and duplicate checks using tools such as Mkopanet, XDS, and Freshdesk to ensure data integrity and customer legitimacy. Additionally, I handled refunds and performed allocation analysis to enhance team performance tracking and operational accuracy.
I conducted detailed data analysis to monitor staff productivity and identify reasons for underperformance, maintaining spreadsheets to highlight trends and efficiency reports. I also supported new hires through hands-on coaching and floor support after their formal training. Alongside these responsibilities, I performed various administrative tasks to support daily operations.
To ensure compliance, I created and managed escalation reports to the Fraud Department as needed. I excelled at multitasking across multiple platforms while consistently meeting strict SLA deadlines.
Vodacom Business
Call Centre Agent
January 2021 - December 2021
I worked in a customer experience support role focused on business clients. My responsibilities included conducting customer satisfaction surveys, identifying and escalating issues for resolution, and verifying client data to ensure accurate database management. I also collaborated with the quality control team to spot data inconsistencies and contributed to improving client interaction processes for better service delivery.
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Native
Xhosa
Native
Zulu
Native
Skills
No skills added