Moses Mbuva
Business Administration and E-commerce at Strathmore University
Kenya
Hi, I'm Moses Mbuva!
Assistant Manager at The Ndumbu Hotel
A Synergistic Leader: Bridging Business Acumen and Technological Innovation to Drive Organizational Success. A versatile professional with a strong foundation in business management and hands-on experience in technology, operations, and customer service. Combines analytical rigor with technical proficiency to deliver solutions that align with organizational goals. Adept at managing workflows, interpreting data, and fostering collaboration across teams. Currently pursuing a Bachelor of Commerce degree to further enhance strategic decision-making skills and drive impactful results.
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Experience
The Ndumbu Hotel
Assistant Manager
February 2022 - November 2022
Optimized daily operations by redesigning staff schedules, reducing overtime costs by 12%.
Collaborated on budget management, contributing to a 10% reduction in operational waste.
Maintained 95% guest satisfaction through prompt resolution of inquiries and complaints.
Oversaw employee performance, provided constructive feedback, and implemented strategies to enhance team productivity and morale.
Handled guest relations, resolved conflicts, and ensured a positive and memorable experience for all guests.
Coordinated staff schedules, monitored task completion, and ensured accuracy and accountability in all operational procedures.
Safaricom
Customer Service Intern
October 2019 - December 2019
Resolved 50+ customer issues weekly via phone and email, maintaining a 98% resolution rate.
Trained 5 new interns on service protocols, improving team efficiency by 15%.
Provided exceptional customer service, addressing inquiries, resolving issues, and guiding customers through product selections.
Demonstrated strong communication skills, effectively conveying product information and troubleshooting customer concerns.
Maintained a high level of professionalism and composure while managing a high volume of customer interactions in a fast-paced environment.
Gathered and classified customer information to identify trends, resolve problems, and improve service delivery.
Collaborated with team members to ensure seamless customer support and achieve departmental goals.
Education

Agricultural Business Management
Strathmore University
Graduated in 2023

Commerce
Strathmore University
Graduated in 2023
Certificates & Badges
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Projects
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Languages
English
Swahili
Skills
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