Margaret Njeri Mwangi

Providing exceptional customer service by addressing inquiries, concerns, and complaints related to loan products
Maintained strong relationships with existing clients by proactively engaging to ensure retention and loyalty
Acquiring in-depth knowledge about various loan products offered by the company, including their features, eligibility criteria, interest rates, repayment terms, and any associated fees or charges
Initiating outbound calls to potential customers to generate leads and identify individuals who may be interested in loan products
Onboarding new customers, providing education on SunKing products and ensuring a seamless transition from purchase to use.
Assessing the suitability of prospective clients by gathering relevant information and verifying their eligibility for specific loan products
Ensuring adherence to company policies, procedures, and regulatory guidelines while handling client interactions and processing loan applications
Trained new agents on customer engagement best practices, ensuring consistent service delivery.

Providing exceptional customer service by addressing inquiries, concerns, and complaints related to loan products
Maintained strong relationships with existing clients by proactively engaging to ensure retention and loyalty
Acquiring in-depth knowledge about various loan products offered by the company, including their features, eligibility criteria, interest rates, repayment terms, and any associated fees or charges
Initiating outbound calls to potential customers to generate leads and identify individuals who may be interested in loan products
Onboarding new customers, providing education on SunKing products and ensuring a seamless transition from purchase to use
Assessing the suitability of prospective clients by gathering relevant information and verifying their eligibility for specific loan products
Ensuring adherence to company policies, procedures, and regulatory guidelines while handling client interactions and processing loan applications
Trained new agents on customer engagement best practices, ensuring consistent service delivery

Customer Support: Aiding and support to customers, both over the phone and in person
Responding to inquiries, addressing concerns, and providing information about available spare parts and machinery
Documentation and Administration: Maintaining accurate and up-to-date records of customer interactions, orders, and inquiries
Assisting with administrative tasks such as preparing sales reports, updating customer databases, and managing documentation related to sales transactions
Order Processing: Assisting customers with placing orders for spare parts and machinery
Ensuring accurate entry of order details into the company's system, verifying product availability, and coordinating with the warehouse or logistics team for timely delivery
Quotations and Pricing: Preparing and issuing price quotations to customers based on their specific requirements
Customer Relationship Management: Managing and maintaining customer relationships to ensure customer satisfaction and repeat business
Following up with customers to gather feedback, address any issues, and provide ongoing support
Building long-term relationships with clients by understanding their needs and offering personalized service

Customer Support: Aiding and support to customers, both over the phone and in person
Responding to inquiries, addressing concerns, and providing information about available spare parts and machinery
Documentation and Administration: Maintaining accurate and up-to-date records of customer interactions, orders, and inquiries
Assisting with administrative tasks such as preparing sales reports, updating customer databases, and managing documentation related to sales transactions
Order Processing: Assisting customers with placing orders for spare parts and machinery
Ensuring accurate entry of order details into the company's system, verifying product availability, and coordinating with the warehouse or logistics team for timely delivery
Quotations and Pricing: Preparing and issuing price quotations to customers based on their requirements
Customer Relationship Management: Managing and maintaining customer relationships to ensure customer satisfaction and repeat business
Following up with customers to gather feedback, address any issues, and provide ongoing support
Building long-term relationships with clients by understanding their needs and offering personalized service