Asha Tomy

Resume shortlisting as per employer’s requirements
Labour Market Research
Work with clients to develop resumes
Collaborate with clients to prepare for job interviews
Create workshops and materials for clients
Conduct workshops online
Revise resources for job seekers

Course creation, Class creation, Curriculum creations, MTM evaluation creation
Manage communications with both facilitators and learners
Sourcing Venue both external and internal
PO creation and processing PO in Ariba
Pulling Evaluation reports and share with facilitators
Provide facilitator support for virtual sessions
Provide consultation to various teams, understand their requirements and suggest best alternatives
Manage data and reports as per business requests
Manage data on MS Teams
Handle queries both on Outlook and ServiceNow
Platforms used: SABA, Training & Knowledge-Task Management Tool (TMT), Metrics that Matter (MTM), Citrix, Swift (Invoice processing), ServiceNow (Ticketing system), MS Applications, BCD Portal, Ariba

Handle qualifications like ACA, ACCA, CIMA, ATT pursued by employees
Manage consultation calls with Business and Program Managers
Addressing student queries via the Ticketing system
Manage course and exam bookings with Training Providers like Kaplan, BPP
Handle invoice processing
Process exam results in SAP and share them with business
Provide reports to businesses as per their requirement
Tracking of students - on track with their pathway plotted
Manage 50+ tickets/queries on daily basis (based on volume)
Manage data in SharePoint and MS Teams

End-to-end coordination of Global training programs, both classroom and virtual sessions
Vendor Management: Booking training rooms (internal and external), food and beverage management (internal booking system and F&B team in hotels), training materials (both physical and electronic) materials
Handling training communications
Consultation with Stakeholders, addressing participant queries via ticketing system, emails and calls
LMS Administration: Session, Item, Exams, Assessment creation and reporting
Handling Reporting and tracking of all training program handled
Design and coordinate classes via SAP JAM
Setting up virtual sessions via WebEx and Skype
Consultation of Course creation and Content Creation support
Address L&D queries via Remedyforce (Salesforce) ticketing system
Handling of blended training programs approximately 50-60 per month
Invoice processing
Platforms/Tools used: SAP SuccessFactors, Salesforce Ticketing System, MS applications, uPerform (invoice processing)