Dina Taymour
CX Operations Manager at DIY Real Estate
Arab Academy for Science, Technology & Maritime Transport
Egypt
Hi, I'm Dina Taymour!
CX Operations Manager at DIY Real Estate
A results-driven Operations Manager with a proven track record of optimizing backend operations and enhancing client success. Expertise in driving process improvements, analyzing data to generate actionable insights, and implementing KPIs to track performance. Adept at collaborating with cross-functional teams to streamline workflows and deliver exceptional client experiences. Skilled in client relationship management, fostering strong partnerships to drive retention and growth.
Experience
DIY Real Estate
CX Operations Manager
November 2024 - Present
Oversee and optimize backend operations for a team of department heads managing cold calling, quality assurance, client success, and lead management. Collaborate closely with the Technical Operations Manager to identify and address data and systems gaps between teams. Implement and monitor key performance indicators (KPIs) to track team performance and overall operational efficiency. Drive process improvement initiatives to streamline workflows and enhance productivity. Manage and allocate resources to ensure optimal team performance and resource utilization. Provide guidance and support to team members to foster a positive and productive work environment. Analyze data and generate actionable insights to inform strategic decision-making.
DIY Real Estate
Operations Manager
November 2024 - Present
- Oversee and optimize backend operations for a team of department heads managing cold calling, quality assurance, client success, and lead management.
- Collaborate closely with the Technical Operations Manager to identify and address data and systems gaps between teams.
- Implement and monitor key performance indicators (KPIs) to track team performance and overall operational efficiency.
- Drive process improvement initiatives to streamline workflows and enhance productivity.
- Manage and allocate resources to ensure optimal team performance and resource utilization.
- Provide guidance and support to team members to foster a positive and productive work environment.
- Analyze data and generate actionable insights to inform strategic decision-making.
DIY Real Estate
Client Success Manager
March 2023 - November 2024
Spearheaded initiatives to sustain business growth and profitability, achieving an increase in client retention through enhanced value delivery. Conducted in-depth analysis of client data, identifying trends and opportunities that led to improvement in client satisfaction scores. Cultivated strong, trust-based relationships with clients, serving as their primary point of contact and advocate, which resulted in an increase in upselling opportunities. Led regular client check-ins to assess satisfaction, address concerns, and proactively deliver value-added services, including personalized training and best practices. Collaborated seamlessly with sales, product development, and support teams to ensure exceptional client experience and timely resolution of challenges.
DIY Real Estate
Account Manager
March 2023 - November 2024
- Sustaining business growth and profitability by maximizing value
- Analyzing client data to improve client experience and identify trends, patterns, and opportunities for client success and growth.
- Develop strong relationships with clients, serving as their main point of contact and advocate within the company.
- Understand and align with clients' business objectives and help them achieve their desired outcomes.
- Conduct regular check-ins with clients to assess their satisfaction, address any concerns, and identify opportunities for improvement.
- Proactively identify and deliver value-added services and solutions to clients, such as training, best practices, and new product features.
- Collaborate with internal teams, such as sales, product development, and support, to ensure a seamless client experience and resolve any issues or challenges.
- Act as a client advocate within the company, providing feedback and insights to inform product roadmap and development.
LigaData
Data Engineer/ Quality of Service Developer
August 2022 - November 2022
Analyzed problem management data using Jira, contributing to the refinement of internal processes and SLA tracking. Enhanced data accuracy through diligent monitoring of daily SLA reports, leading to improved team performance metrics. Developed foundational skills in Kubernetes and Linux OS auditing, contributing to team efficiency in managing support tickets.
Pharos University in Alexandria
Teaching Assistant
September 2016 - February 2022
Delivered academic instruction in Literature and Linguistics, integrating innovative technology to enhance learning outcomes. Conducted quality assurance assessments, identifying student challenges and implementing corrective actions to improve engagement and comprehension. Created a supportive and organized classroom environment, fostering collaborative learning through individual and group work.
Education

Applied Linguistics
Arab Academy for Science, Technology & Maritime Transport
Graduated in 2024
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
Arabic
Native
English
Professional
Skills
Client Management
Client Account Manager
Marketing
Product Management
Business Case Development
Operations Management
Client Relationship
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