Samora Dibeela

Ensure optimal performance of system applications and hardware Provide IT consultations to Botswana and Swaziland offices Manage incident response and server administration Oversee cloud and virtualization technologies Maintain vendor relationships Collaborate on technology projects with US counterparts

FHI360 (Family Health International) Systems Administrator

Hardware Support: Efficiently manage system applications and operating systems, providing robust technical consultation to ensure optimal functionality and performance. Conduct regular hardware diagnostics and upgrades to minimize downtime and maintain system integrity.

Technology Consultant: Provide expert IT consultation to FHI360 Botswana and Swaziland Country offices, advising on best practices and innovative IT solutions to meet organizational needs. Incident Management:

Utilize advanced operations service tools to swiftly resolve technical issues, minimizing disruption and ensuring continuous service availability.

Develop and implement incident response strategies to enhance system resilience.

Server Administration: Oversee the administration of the DHIS2 server on Linux OS, including performing regular updates, backups, and system maintenance to ensure data security and availability. Manage and optimize physical servers to support organizational applications and services.

Cloud Applications: Administer and manage cloud-based applications such as Office 365, CISCO Meraki, and SharePoint, ensuring seamless integration and efficient use across the organization.

VMWare Administration: Oversee the deployment and management of virtualization technology, optimizing resource allocation and enhancing system performance.

User Support: Serve as the first line of support for Eswatini and Lesotho country offices, providing timely and effective technical assistance to end users. Conduct training sessions to empower users with the knowledge to utilize technology effectively.

Vendor Collaboration: Establish and maintain strong relationships with third-party suppliers, ensuring high-quality IT products and services are procured. Manage vendor contracts and service level agreements to guarantee the delivery of reliable support services.

Technology Projects: Collaborate with US Technology Teams on project delivery and implementation, ensuring alignment with organizational goals and seamless execution. Achievements

• Successfully implemented and provided training to staff, on a new Timesheet system for Botswana and Eswatini country offices.
• Successfully coordinated and facilitated the seamless transition of our IT infrastructure during the office relocation, ensuring minimal downtime and uninterrupted business operations
• Assisted in the successful implementation of Section 889 compliance for the Botswana and Eswatini country offices, ensuring adherence to regulations prohibiting the use of certain telecommunications and video surveillance

Maintain and optimize network infrastructure Manage DHIS2 front-end maintenance Provide comprehensive hardware and software support Implement robust backup strategies Deliver user support and training Administer SAGE payroll system Collaborate on DELTA ERP system