Badr Eddin Azzi
Culinary Arts at Højskolen Performance House
Morocco
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Retail Supervisor at Moulin De Provence
Ambitious and results-driven professional with over 5 years of international experience in customer service, sales, and team leadership. Eager to leverage my diverse skill set and multilingual proficiency in a dynamic role that contributes to organizational growth and enhances customer satisfaction in Morocco
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Experience
Moulin De Provence
Retail Supervisor
September 2021 - June 2024
Led retail operations, achieving a 20% increase in customer satisfaction through exceptional service.
Optimized staff scheduling and inventory management to enhance store performance.
Developed training programs for new hires, boosting team productivity and service quality.
Collaborated with management on service policy improvements.
Loro Piana, LVMH Group
Retail Sales Support
August 2019 - August 2021
Managed customer orders and product launches, contributing to a 15% sales increase.
Ensured seamless communication between sales teams and customers for enhanced service delivery.
Resolved customer inquiries efficiently, maintaining high satisfaction levels.
American Language Center (ALC)
Center Manager
February 2019 - July 2019
Oversaw daily operations, improving student satisfaction by 10% through effective program coordination.
Provided administrative support to enhance center performance and student experience.
Supervised staff, fostering a collaborative and productive work environment.
Oryx Lounge, Hamad International Airport
Lounge Supervisor
May 2015 - August 2016
Maintained luxury service standards, achieving a 25% increase in guest satisfaction ratings.
Coordinated resources and activities for efficient operations and guest experience.
Promoted teamwork and communication among staff to enhance service delivery.
Emirates Airlines
Senior Sales and Services Agent (Contact Center)
April 2011 - April 2015
Delivered high-quality customer service in a fast-paced contact center, achieving a 90% resolution rate.
Managed ticketing processes and compliance with airline regulations.
Handled customer complaints effectively, ensuring satisfaction while following company policies.
Education
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Projects
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Languages
Arabic
English
French
Spanish
Skills
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