Mahmood AlSalman

Create and manage both intra and inter-teamwork processes that will boost the level of productivity.
Deal with customers' enquires and issues that cannot be handled by the ICT field
Take measures of crisis management to control all effects that may arise in the day-to-day operations.

Filters service desk calls and provides basic support and troubleshooting
Escalate to Level 3 for unresolved issues
Support Service Delivery Manager in employee development

Supported a wide and varied client base.
Worked closely with suppliers to resolve operational issues.
Tested products for functionality and efficiency.
Installed and configured computer hardware systems and IT software.
Monitored networks to maintain availability to users.

Troubleshooting Desktop PCs, laptops & printers.
Configured client/server environment labs in government schools.
Maintained IT assets records of ministry of education.

Supporting customer need and facilitated sales.
Building and maintaining a diverse client base.
Achieving monthly targets.