Mohamed Nasser
Digital Service Desk Engineer at Bank ABC & ila Bank
Computer and Software Engineering at University of Bahrain, College of IT
Bahrain
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Digital Service Desk Engineer at Bank ABC & ila Bank
A detail-oriented individual with a proven ability to translate business requirements into technical solutions. Currently working as a Digital Service Desk Engineer at Bank ABC and ila Bank, responsible for resolving customer cases in the CRM, coordinating operational tasks, first-line investigation, infrastructure and application monitoring, documentation, and escalation management. Passionate about data analytics and data science and actively pursuing online courses to advance expertise.
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Experience
Bank ABC & ila Bank
Digital Service Desk Engineer
December 2024 - Present
Serve as the first point of contact for reported disruptions and customer cases.
Provide first-line investigation and diagnosis for technical issues.
Utilize remote troubleshooting tools.
Monitor infrastructure and applications.
Document incidents and solutions.
Escalate complex issues.
Track and monitor reported cases.
Ensure compliance with SLAs.
Follow-up on open cases.
Education
Software Engineering
University Of Bahrain
Graduated in 2024
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