Nana Osei Owusu-Sekyere
Manager at BakedGh
University of Ghana
Ghana
Hi, I'm Nana Osei Owusu-Sekyere!
Manager at BakedGh
Innovative and results-driven Customer Success Manager with extensive experience in operations management, logistics, and customer relationship building. As a manager at one of Ghana's top bakery companies, a thriving clothing brand owner, and a part-time content creator and social media manager, I bring a unique blend of entrepreneurial spirit, creative flair, and corporate expertise. Skilled in managing day-to-day operations, overseeing inventory, and leading teams, I am passionate about using unconventional approaches to exceed expectations and drive success.
Socials
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Experience
BakedGh
Manager
December 2023 - Present
Lead daily operations, ensuring efficient workflows and top-tier customer satisfaction. Oversee sales management, driving revenue growth and optimizing sales performance through strategic planning and execution. Maintain optimal stock levels, improving inventory turnover and reducing logistics costs through strategic oversight. Ensure compliance with regulatory standards by maintaining high-quality equipment and work environments. Manage payroll and cultivate a positive work culture to drive productivity and employee engagement. Directed high-profile events, including the Porials Pitch and Game 11 Festival, serving thousands of attendees and earning high customer praise. Achieved top sales at the EMYS Africa Business Expo, reinforcing BakedGh’s industry-leading status. Leveraged social media to significantly increase brand presence, growing followers to over 23,000.
Elys Clothing Brand
Owner & Operator
January 2023 - Present
Oversee all aspects of day-to-day operations, from design to production and customer engagement. Manage inventory, ensuring materials are always available to meet production demands. Coordinate logistics for timely delivery of products, maintaining high standards of quality and customer satisfaction. Develop and execute marketing strategies, enhancing brand visibility and driving sales growth. Utilize social media platforms to engage with customers and promote brand values, contributing to the brand's growing recognition.
Amadia Wholesale
Content Creator, Customer Service Representative, and Social Media Manager (Part-Time)
December 2023 - February 2024
Created engaging content for social media platforms, enhancing brand visibility and customer engagement. Managed customer inquiries and complaints, providing timely and effective solutions to ensure satisfaction. Developed and implemented social media strategies, resulting in increased follower count and improved online presence.
Education
Certificates & Badges
No certificates or badges added
Projects
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Languages
English
French
Skills
No skills added
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