Aya ahmed
Senior Workforce Management (Web Developer) at We Data
Accounting at Cairo University
Egypt
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Senior Workforce Management (Web Developer) at We Data
I aim to reach the highest level of competence in a field that seeks continuous development. I am a reliable professional passionate about leveraging my experience in building and launching solutions to support large-scale initiatives. With over 4 years of experience in designing and developing various programs, I am skilled in both back-end and front-end technologies. Highly organized with a strong background in project management, I excel in managing communication between teams and stakeholders and ensuring project deadlines are met efficiently. My strengths include problem-solving, multitasking, strategic planning, and team leadership.
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Experience
We Data
Senior Workforce Management (Web Developer)
November 2018 - Present
Managed and coordinated various corporate and community events
Optimized data storage, retrieval, and analysis for workforce management, efficiency by 30%
Architected robust database frameworks optimized for large-scale analytics, enabled real-time data insights and boosted data processing efficiency by 60%
Stayed updated with the latest trends in database management and data science 40%
Developed an integrated Workforce Management WFM site to address issues such as absence and attendance tracking and sick leave requests, and displaying tables for employees and teams 99%, achieving a 75% improvement in operational efficiency,
Provided technical support and resolved customer issues related to web development projects 90% using HTML, CSS, and JavaScript to create visually appealing web pages in front end and PHP, Ajax, jQuery and SQL server queries in the back end
Created advanced SQL queries and stored procedures for insights and reports, enhancing data accuracy by 40%
Coordinated with cross-functional teams to ensure 100% data accuracy, leading to a 25% reduction in reporting errors and a 15% improvement in decision-making speed
Self-Employed (freelance)
Web Testing and Project Management
September 2023 - July 2024
Creating Test Plans, Designing test plans to ensure all aspects of the software are tested
Executing Manual Tests: Running tests manually to identify any issues
Executed comprehensive troubleshooting protocols, identifying and fixing 100 software issues, which resulted in a 35% reduction in system crashes and a 20% increase in user retention
Overseeing Project Timelines: Keeping track of deadlines and ensuring milestones are achieved
Collaborating with Teams: Working with different teams to make sure the project stays on track and meets its goals
National Bank of Egypt (RAYA contact center)
Call Center Agent
January 2016 - October 2018
Adhered to company policies and scripts to consistently achieve call-time and quality standards
Assisted 19623 customers with inquiries and telephone requests
Explained product prices and packages, and addressed customer concerns
Educated customers on bank systems, form completion, and service access
Fujifilm and NIKON (Digital Cameras international Company)
Executive Secretary
October 2013 - October 2016
Dealt with professional cameras, attended exhibitions and seminars, interacted with external parties, and sent quotations to destinations like Souq.com
Provided accurate, up-to-date information to external parties through emails, phone calls and in-person Interactions
Took detailed notes in meetings and disseminated information afterward
Streamlined communication regarding product pricing and packages, handling 100+ customer interactions monthly; implemented feedback mechanisms
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