Lilian Iloegbouba
Education at Imo state University
Nigeria
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Administrative Assistant at Customer Service Rep
Results-driven Customer Service Officer with a track record of exceeding customer expectations. Skilled in managing high call volumes, addressing inquiries, and providing detailed solutions. Proficient in utilizing social media platforms to increase client base. Adept at actively listening and problem-solving to ensure customer satisfaction. Strong organizational skills and proficiency in CRM systems.
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Experience
Customer Service Rep
Administrative Assistant
January 2021 - November 2023
Handled confidential information with discretion and maintained their organization
Organized and coordinated meetings and conferences
Processed incoming mail and distributed to relevant departments
Created, maintained and entered information into databases
Prepared documents for meetings including agendas
Managed large amounts of incoming phone calls and emails, generated sales leads
Handled customer complaints, provided solutions and alternatives, followed up
Researched and developed a new client retention method
Managed social media accounts for online inquiries
Customer Service Rep
Customer Service Officer
September 2017 - September 2021
Implemented the use of social media, (Instagram, WhatsApp, Facebook) to drive up our clientele base
Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns
Conducted thorough research to provide detailed solutions to complex customers inquiries
Handled escalated calls professionally by listening carefully to the needs of each individual customer
Education
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