
Caroline Muthemba
ALX Africa
Kenya
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Presiding Officer at IEBC
Dynamic and self-motivated professional with a diverse engineering, project management, and leadership background, recently transitioning into virtual assistance and leveraging technical expertise, administrative precision, and strong communication skills to deliver efficient, reliable support to clients and teams. Equipped with extensive training in organizational tools, management software, and customer relations, I am committed to providing seamless administrative solutions.
Experience
DK Engineering
Electrical Maintenance Technician
May 2018 - February 2022
Responsibilities:
-Installed, repaired, and maintained electrical wiring, equipment, and fixtures in compliance with safety standards.
-Conducted predictive and preventive maintenance to minimize downtime and ensure optimal performance of electrical systems.
-Diagnosed and resolved complex electrical faults using systematic troubleshooting techniques.
-Collaborated with engineers and technicians to implement innovative solutions and improve operational efficiency.
-Prepared detailed reports on maintenance activities, including fault analysis and recommendations for system improvements.
-Monitored and managed inventory of electrical tools and spare parts to ensure seamless workflow.
Achievements:
*Reduced downtime by 15% through the successful implementation of a proactive maintenance schedule.
*Spearheaded the upgrade of electrical systems in multiple facilities, enhancing energy efficiency and operational reliability.
*Recognized for delivering consistent, high-quality workmanship under tight deadlines and challenging conditions.
*Trained and mentored junior technicians, fostering a culture of knowledge sharing and skill development.
*Played a key role in ensuring compliance with safety and quality standards, contributing to a 100% audit pass rate during inspections.
EX-UK shop
Sale Person
August 2017 - December 2017
Responsibilities:
-Engaged with customers to understand their needs and recommend suitable products, enhancing their shopping experience.
-Maintained an organized and visually appealing display of products to attract customers and maximize sales opportunities.
-Managed inventory levels, ensuring accurate stock counts.
-Processed sales transactions efficiently and maintained accurate records of sales and customer interactions.
-Promoted special offers and discounts to boost sales and meet monthly revenue targets.
-Handled customer inquiries and complaints professionally, ensuring high levels of customer satisfaction.
Achievements:
-Consistently exceeded monthly sales targets, contributing to a 20% increase in store revenue during my tenure.
-Built strong relationships with repeat customers, fostering loyalty and boosting customer retention rates.
-Recognized by management for exceptional customer service and proactive problem-solving.
-Trained new team members on effective sales techniques and customer engagement strategies, enhancing team performance.
Education
Certificates & Badges
No certificates or badges added
Projects
Research Data
•https://docs.google.com/spreadsheets/d/1X6MXa130ThY4A4qMt2CUU1yfuXNTJ-OEPOzh8mEV2ww/edit?usp=sharingALX student
honed my skills in research and data entry
Meeting Agenda
•https://docs.google.com/document/d/1H-7OyF64hG-Kl_f-Swt05xLeJJ4v3ya0MNAPWSZBxEk/edit?usp=sharingALX student
Created a meeting Agenda following the instructions given honing my skills in meeting management
Travel pack
•https://docs.google.com/presentation/d/1LJ_XGnVeUGU4-jR9ytL2GlLODmsrm0PlS1-Di9VHKkk/edit?usp=sharingALX student
I prepared a travel pack of an ideal destination I would like to go to as I practiced the skills I honed during my study
Languages
English
Professional
Swahili
Intermediate
Skills
Analysis
Data Entry
Leadership
Time Management
Customer Service Data Entry
Project Planning and Management
Maintenance of Machineries
Proactive
Calendar Management
Continuous Improvement
Continuous Learning
Electrical Troubleshooting
Communication
Customer Care
Adaptive
Problem Identification
Booking
Predictive