Alice Munge
ALX Africa
Kenya
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Manager at Korompoi Motel
Dedicated and detail-oriented receptionist with strong background in customer service, hospitality and administrative support. Skilled in managing front desk operations, handling communications, and delivering high-quality customer experiences. Currently enrolled in an intensive virtual assistant training to enhance administrative proficiency, including scheduling, data entry, and document preparation. Fluent in English and Swahili, with a commitment to professionalism and client satisfaction.
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Experience
Korompoi Motel
Manager
September 2023 - April 2024
Managed day-to-day operations, ensuring excellent service delivery and a welcoming atmosphere.
Organized and successfully ran an event for the KEMATRA organization with over 100 people.
Conducted inventory management and administrative tasks, contributing to smooth operational flow.
Achieved an increase in sales by 10% and decreased expenses by 2% in the first month.
Jwines Kasarani Enterprises
Sales Representative & Shop Attendant
January 2022 - December 2022
Engaged customers with a friendly approach, assisting with purchases and product inquiries.
Managed stock records and supported administrative tasks, maintaining organized inventory.
Promoted to sales representative after 3 months and managed the Eastern region.
Increased sales from 5 million to 8 million in monthly targets by recruiting more clients.
Galaxy Bar and Restaurant
Manager & Bookkeeper
January 2016 - December 2019
Promoted from bookkeeper to manager, overseeing staff, inventory, and customer relations.
Streamlined bookkeeping procedures, ensuring accurate financial records and reporting.
Enhanced customer satisfaction through team leadership and quality service initiatives.
Independent Fast Food Business
Owner & Manager
January 2015 - December 2021
Opened and operated a fast-food business, managing finances, customer service, and daily operations.
Built a loyal customer base through high-quality service and efficient operations.
Developed business management skills, including inventory control, staff management, and client engagement.
Education
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Languages
English
Skills
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