Mandeleyine Sandra
Freelance Administrative Assistant at Self-Employed
ALX Africa
Ghana
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Freelance Administrative Assistant at Self-Employed
Impact-driven Administrative Professional with expertise in streamlining operations, optimizing team efficiency, and delivering exceptional client experiences. Proven track record in supporting leadership, coordinating projects, and enhancing organizational workflows. Adept at solving complex challenges through innovative solutions, strong leadership, and effective collaboration. Passionate about driving operational excellence in global and dynamic environments.
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Experience
Self-Employed
Freelance Administrative Assistant
April 2024 - Present
Delivered high-quality service that significantly improved customer satisfaction and loyalty.
Proactively identified customer needs, resolving inquiries on the first contact, leading to faster response times and improved customer retention.
Coordinated with cross-functional teams to tackle complex service issues, ensuring consistent, high-impact solutions.
Actively participated in team meetings to share insights and contribute to process improvements, fostering a collaborative work culture.
Webhelp
Customer Service Advisor
September 2023 - May 2024
Delivered high-quality service that significantly improved customer satisfaction and loyalty.
Proactively identified customer needs, resolving inquiries on the first contact, leading to faster response times and improved customer retention.
Coordinated with cross-functional teams to tackle complex service issues, ensuring consistent, high-impact solutions.
Actively participated in team meetings to share insights and contribute to process improvements, fostering a collaborative work culture.
Ghana Shippers’ Authority
National Service Personnel
November 2022 - September 2023
Edited, proofread, and enhanced the quality of content for the Shipping Review journal, ensuring clarity, accuracy, and adherence to editorial standards.
Spearheaded logistics for department events, including seminars and training, by coordinating schedules, communication, and venue management.
Streamlined report compilation processes, improving the speed and accuracy of monthly and quarterly reporting.
Fostered relationships with external partners to improve collaborative project efforts and meet organizational objectives.
Graphic Communications Group Limited
Proofreading Intern
September 2021 - December 2021
Ensured accuracy and quality in proofreading high-volume content, including advertisements and newspaper sections.
Collaborated with editors to refine publication drafts, eliminating errors and improving overall readability.
Assisted with the revision and finalisation of marketing materials, enhancing the visual appeal and effectiveness of promotional content.
Graphic Packaging Group
Production Assistant/Volunteer
July 2017 - August 2018
Supported the production process, ensuring products were packaged efficiently and met quality standards.
Contributed to educational initiatives by distributing study materials to 50+ schools in underprivileged areas across the country.
Participated in quality checks, ensuring consistency and accuracy in printed materials and packaging processes.
Education
Administration
KNUST
Graduated in 2022
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