Angela Muthoni
Human Resources Management at ALX Africa
Kenya
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Earn your badgeHi, I'm Angela Muthoni!
Executive Customer Experience at Apollo Agriculture
I am someone who is passionate about learning and constantly growing my skills. Whether it is exploring new ideas, diving into a new subject or refining what I already know, I am always looking for ways to improve and expand my knowledge. I believe that learning is a lifelong journey and I am excited to take on new challenges and continue evolving both personally and professionally.
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Experience
Apollo Agriculture
Executive Customer Experience
October 2023 - April 2024
- Field Agent Support in relation to field work and Territory service operations
- Farmers support in relation to documentation, farm input acquisition, payments and crop welfare
- Insight collection of information from field agents for the improvement of customer services to their respective farmers
- Ticket handling and raising in any case of escalation
- Assisting farmers that make inbound calls on repayment plans and agronomic inquiry.
Apollo Agriculture Ltd
Executive Customer Experience
February 2023 - April 2023
- Field Agent Support in relation to field work and Territory service operations
- Farmers support in relation to documentation, farm input acquisition, payments and crop welfare
- Insight collection of information from field agents for the improvement of customer services to their respective farmers
- Ticket handling and raising in any case of escalation
- Assisting farmers that make inbound calls on repayment plans and agronomic inquiry.
Education
Certificates & Badges
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Projects
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Languages
English
Intermediate
Skills
No skills added