Obinna Nwonah

Managed over 200+ daily interactions across calls, emails, and live chats, ensuring 98% first-contact resolution. Provided product/service information, troubleshooting and technical support. Boosted customer satisfaction scores by 25% through tailored solutions and empathetic communication. Collaborated with sales teams to cross-sell and upsell, contributing to a 10% increase in revenue. Enhanced customer retention by 20% through relationship-building strategies and proactive issue resolution. Utilized CRM systems to track and analyze customer data, generating actionable reports for management. Collaborated with internal teams to resolve complex customer issues and escalations with a 98% resolution rate within the first contact. Maintained accurate records of customer interactions in CRM software.

Managed over 200+ daily interactions across calls, emails, and live chats, ensuring 98% first-contact resolution. Provided product/service information, troubleshooting and technical support. Boosted customer satisfaction scores by 25% through tailored solutions and empathetic communication. Collaborated with sales teams to cross-sell and upsell, contributing to a 10% increase in revenue. Enhanced customer retention by 20% through relationship-building strategies and proactive issue resolution. Utilized CRM systems to track and analyze customer data, generating actionable reports for management. Collaborated with internal teams to resolve complex customer issues and escalations with a 98% resolution rate within the first contact. Maintained accurate records of customer interactions in CRM software.

Suggested and implemented a feedback system that enhanced the efficiency of customer service processes by 20%, improving retention rates. Designed and implemented a customer loyalty program, increasing retention rates by 18%. Spearheaded the resolution of escalated issues, achieving a 95% customer satisfaction rate. Provided actionable insights from customer feedback, leading to a 15% improvement in product satisfaction. Trained and mentored a team of 4 customer service agents, boosting team performance by 30%.

Suggested and implemented a feedback system that enhanced the efficiency of customer service processes by 20%, improving retention rates. Designed and implemented a customer loyalty program, increasing retention rates by 18%. Spearheaded the resolution of escalated issues, achieving a 95% customer satisfaction rate. Provided actionable insights from customer feedback, leading to a 15% improvement in product satisfaction. Trained and mentored a team of 4 customer service agents, boosting team performance by 30%.

Streamlined customer support processes, improving response time by 40% across multiple communication channels. Managed administrative tasks for executives, reducing operational inefficiencies by 25%. Conducted market research, leading to a 15% increase in new business opportunities. Coordinated logistics for events, ensuring 100% adherence to timelines and budgets. Managed company’s email accounts, ensuring timely responses and organized inboxes. Conducted research and prepared reports, presentations and documents.

Streamlined customer support processes, improving response time by 40% across multiple communication channels. Managed administrative tasks for executives, reducing operational inefficiencies by 25%. Conducted market research, leading to a 15% increase in new business opportunities. Coordinated logistics for events, ensuring 100% adherence to timelines and budgets. Managed company’s email accounts, ensuring timely responses and organized inboxes. Conducted research and prepared reports, presentations, and documents.