
Lucy Morrison
Human Resources Management at Chartered Institute of Human Resource Management
Ghana
Hi, I'm Lucy Morrison!
Deputy Chief Registrar at Judicial Service of Ghana, Head Office
A result-oriented professional with knowledge and experience in legal processes, compliance, operational efficiency, and human resources. With a proven track record in enhancing administrative functions, optimizing performance, and ensuring regulatory compliance across diverse sectors, I am committed to driving growth by effectively collaborating with diverse stakeholders, implementing effective administrative and HR systems to achieve organizational objectives.
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Experience
Judicial Service of Ghana, Head Office
Deputy Chief Registrar
March 2021 - January 2024
Implemented a comprehensive performance management system resulting in a 40% improvement in overall staff productivity within the department. Introduced and implemented an onboarding and training program increasing the level of engagement and productivity among employees within the department. Implemented strategic initiatives resulting in reduction in case delays and improved case resolution time for adjourned cases. Effectively communicated essential information, ensuring comprehensive understanding and high rate of adherence among team members on policies and best practices. Assisted with data management, filing, updating employee files, exit management, and knowledge management by disseminating and documenting the department’s know-how, and information.
Judicial Service of Ghana, Head Office
High Court Registrar
December 2016 - February 2021
Implemented a robust monitoring system that significantly reduced visitor wait times, resulting in an enhanced overall visitor experience. Addressed challenging situations and administrative inquiries from internal and external teams ensuring a positive work environment and visitor experience. Contributed to an 80% improvement in the smooth running of Court proceedings through the timely processing and dispatch of dockets, records, and processes. Contributed to the development of workforce planning by providing valuable insights into staffing needs and operational requirements. Spearheaded the coordination of employee satisfaction surveys, collecting valuable insights to inform strategic decision-making. Assist with day-to-day operations of the HR functions and duties in the department.
GCB Bank Limited, Head Office - Risk Management Department
Risk Officer (Compliance)
September 2014 - October 2014
Effectively oversaw and monitored the violation tracking system of cash transactions exceeding GH¢50,000.00 for accuracy and to ensure Anti-Money Laundering Regulatory compliance, reducing money laundering issues by more than 80%. Reviewed contracts for compliance and privacy-related issues by performing Customer Due Diligence and KYC (Know Your Customer) on new and existing correspondent banks, individuals, and companies before establishing business relationships. Analyzed large volumes of data gathered from investigation to develop leads and provide quarterly reports to the Bank of Ghana. Maintained detailed case documentation and financial investigative research database files to trace criminal activity proceeds. Established and cultivated productive relationships with regulatory bodies such as the Registrar General’s Department and Ghana Immigration Service.
GCB Bank Limited, Head Office - Risk Management Department
Risk Officer (Compliance)
September 2014 - October 2014
Effectively oversaw and monitored the violation tracking system of cash transactions exceeding GH¢50,000.00 for accuracy and to ensure Anti-Money Laundering Regulatory compliance, reducing money laundering issues by more than 80%. Reviewed contracts for compliance and privacy-related issues by performing Customer Due Diligence and KYC on new and existing correspondent banks, individuals, and companies before establishing business relationships. Analyzed large volumes of data gathered from investigation to develop leads and provide quarterly reports to the Bank of Ghana. Maintained detailed case documentation and financial investigative research database files to trace criminal activity proceeds. Established and cultivated productive relationships with regulatory bodies such as the Registrar General’s Department and Ghana Immigration Service.
GCB Bank Limited, Head Office - Risk Management Department
Risk Officer (Compliance)
November 2013 - August 2014
Oversaw and monitored cash transactions that exceeded GH¢20,000.00 for accuracy and ensured Anti-Money Laundering Regulatory compliance which reduced money laundering issues by more than 80%. Maintained and updated information such as amounts, collections, and status of Politically Exposed Persons (PEP) and the local sanctions list daily and verified PEP account opening forms before approvals were made for accounts to be opened. Reviewed foreign individuals, company forms, and marketing materials for compliance with applicable laws and guidelines by sending letters to the Registrar General’s Department, respective Ministries, and Ghana Immigration Service for verification of registered companies and foreign individuals before accounts are opened. Provided multifaceted services to the Department Head by managing mail, scheduling appointments and maintaining appropriate filing of personal and professional documents. Effectively utilized organizational skills to run the unit single-handedly for 1 month.
Education
Certificates & Badges
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Projects
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Languages
English
Native
Skills
Administration
Organization Culture
Virtual Administrative Support
Human Resources (HR)
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