Adwoa Acheampong
Business Data Analytics at ALX
Ghana
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Operations & HR Manager at Baa & Bean Cafe's
Operations and Administration Professional with 4 years of experience optimizing business processes, building strong customer relationships, and driving revenue growth. Multi-skilled expertise with a proven record of achieving a 122% increase in daily revenue and securing high-value contracts. Adept at leveraging technical systems and strategic initiatives to streamline workflows, enhance client satisfaction and market presence. Focusing on cross-functional team collaboration, systematic problem-solving, and delivering outstanding results in high-impact, multinational environments.
Experience
Baa & Bean Cafe's
Operations & HR Manager
February 2024 - July 2024
- Drove transformational results through strategic leadership, cross-functional collaborations, and customer engagement initiatives. Increasing daily revenue by 122% from 9K to 20K GHS.
- Built and maintained strategic partnerships with high-profile stakeholders (including Oman Investments), negotiating and securing contracts with a resulting 60% profit share for the cafes, significantly boosting profitability.
- Developed and refined Standard Operating Procedures (SOPs) by leveraging data-driven insights to align human resource strategies with organizational vision and goals. This included analyzing workforce performance, identifying skill gaps, and implementing tailored training programs with one-on-one debriefing to enhance productivity and ensure team objectives aligned seamlessly with the company’s mission.
Zein Real Estate & Jamila Décor
Administrative Manager
March 2023 - January 2024
- Innovated operational processes and documentation systems, embracing and utilizing technological solutions such as Asana, Google Workspace, and Microsoft Office Suite to enhance efficiency and track project milestones.
- Developed and implemented standards of administrative procedures that aligned with organizational values and compliance requirements.
- Coordinated promotional events and customer engagement initiatives. Boosting client engagement and driving a 20% increase in monthly sales targets.
Asomdwe Rubber Manufactory
Human Resources Manager
February 2021 - March 2023
- Led initiative to streamline payroll and benefits system, reducing payroll discrepancies by 15% and improving HR operational efficiency.
- Fostered strong relationships among departments, clients, and external stakeholders to support business development efforts, increasing business sustainability.
Education
Business Data Analytics
ALX
Graduating in 2025
Data Analytics Program
ALX
ALX
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Professional
Skills
Customer Engagement
Client Management
Team Building
Multitasking
Data Analysis
Relationship Management
Problem Solving
Schedule Planning
Confidentiality
Tableau
Microsoft Office 365
Microsoft Power BI
Event Coordination
Logical Thinking
CRM Administration
Initiating / Planning Enhancement
Vendor Relationships
Report Generation
Training and Development
Stakeholder Relationship Management
Documentation
Asana
HR Analytics
Sourcing / Procurement
Communication
SQL Query