Linet Achieng

Performed data entry tasks into various computer systems accurately and promptly.
Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.

My roles as a receptionist

Patient Relations:  
    Welcoming and greeting patients in a warm and professional manner  
    Answering and directing phone calls promptly and courteously  
    Providing excellent customer service and addressing patient inquiries and concerns  
Appointment Scheduling:  
    Managing and maintaining the appointment schedule  
    Scheduling and rescheduling appointments efficiently  
    Reminding patients of appointments and confirming attendance  
Administrative Tasks:  
    Maintaining accurate and up-to-date patient records  
    Verifying insurance coverage and processing insurance claims  
    Handling financial transactions, including payments and billing  
    Managing inventory and restocking dental supplies  
Office Management:  
    Maintaining a clean and organized reception area  
    Assisting with general office duties as needed  
  

Additional Skills:

Strong communication and interpersonal skills  
Excellent organizational and time management skills  
Proficiency in dental software and office technology  
Attention to detail and accuracy  
Ability to multitask and prioritize tasks

My roles as a dental assistant

Clinical Duties:

Patient Preparation:  
    Welcoming and seating patients     
  

Explaining procedures and answering questions
Taking vital signs (blood pressure, pulse, etc.)
Preparing patients for dental procedures

Chairside Assisting:

Passing instruments to the dentist     
  

Suctioning excess fluids and debris
Retracting tissues and holding suction
Assisting with dental procedures like fillings, crowns, and extractions

X-ray Techniques:

Taking and developing dental X-rays     
  

Positioning patients for optimal image quality
Adhering to radiation safety protocols

Infection Control:

Sterilizing and disinfecting dental instruments     
  

Maintaining a clean and sanitary work environment
Following infection control guidelines to prevent the spread of disease

Administrative Duties:

Record Keeping:  
    Maintaining accurate and up-to-date patient records     
  

Charting dental treatments and procedures
Scheduling appointments and managing patient flow

Inventory Management:

Monitoring and ordering dental supplies     
  

Stocking treatment rooms with necessary materials

Front Desk Duties:

Answering phone calls and greeting patients     
  

Handling insurance claims and billing
Assisting with financial transactions

Additional Responsibilities:

Patient Education:  
    Providing oral hygiene instructions and education     
  

Explaining post-treatment care and answering questions

Emergency Preparedness:

Assisting with dental emergencies     
  

Administering first aid as needed
Maintaining CPR and first aid certifications

Welcoming and seating patients
Explaining procedures and answering questions
Taking vital signs (blood pressure, pulse, etc.)
Preparing patients for dental procedures
Chairside Assisting: Passing instruments to the dentist, suctioning excess fluids and debris, retracting tissues and holding suction
Assisting with dental procedures like fillings, crowns, and extraction
Taking and developing dental X-rays
Infection Control
Maintaining accurate and up-to-date patient records
Charting dental treatments and procedures
Scheduling appointments and managing patient flow