Penninah odhiambo

Maintained good relations and rapport with past and present clients increasing client base by 35%.
Performed digital and online marketing, identifying and advised about possible impactful strategies.
Advised on content including; text posts, video and images for use on social media thereby promoting products and services.
Interacted with customers and dealt with customers' enquiries.
Developed new social media strategies and campaigns.
Kept track of data and analyzed the performance of social media.
Oversaw printing of certificates and other training materials.
Ensured proper record keeping for students’ information.
Coordinated provision of services information via telephone, postal mail, & email or by meeting visitors.
Worked with the procurement department to ensure consumables for services department are procured in a timely manner and consumption appropriately monitored.
Maintained filing of all service correspondences and documents and performed general office duties.

Completed and sent weekly and monthly reports to involved stakeholders.
Sent monthly SPEC report to customers.
Ensured KYC files completed per customer are kept up to date.
Obtained printer list for each client as per the defined period specified in sales policy.
Accurately prospected pipeline reporting including prospect evaluation entry upon visits.
Ensured 1 annual visit of CEO to all Tier 1 and enterprise level customers.
Ensured involvement of management (could be operations, service, sales director, finance, CEO, all or any thereof) in the closing of Tier 1 and enterprise level accounts.
Ensured accurate sales data (visit, presentation, customer details) entry on ERP (Maxsales and VD).

Managed and maintained positive relationships with customers and colleagues to meet the bank's performance standards through excellent customer service.
Received, escalated, followed-up and resolved a variety of customer queries and complaints.
Solicited, procured & transmitted to the bank application for loans/other products offered by the bank.
Kept in the prescribed format proper books of accounts and records showing clearly all inquiries, transactions and proceedings relating to the agency.
Provided feedback to the bank on marketing matters.
Complied with the bank's 'anti-money laundering' and 'know your customer' directives in the process of serving customers.
Provided accurate product-related information to all the bank's customers.
Promoted sales and extended sales of the bank's products across Kenya to all potential customers by utilizing available resources.
Monitored banking industry trends, competitive products, and pricing, that may affect the bank's products and services, in order to update and adjust direct sales solutions for clients.

Analyzed relevant administrative activities and general transactions in the organization as assigned by the managing director.
Retrieved data, developed reports on turnover and produced expected performance graphs.
Responded to customers' queries and concerns.
Staff recruitment, supervision and maintenance of relevant files & records.
Collected and banked cheques and cash on behalf of the company.
Issued receipts upon cash and cheques collection.
Performed data entry and maintained an up to date filing system for the project documents.
Provided administrative and logical support to the project.
Helped in preparing and implementing annual project plans and activities.
Performed general office management functions and duties including photocopying, replying mails, reception of guests, answering calls and scanning of documents.

Analyzed relevant activities and general transactions in the organization.
Retrieved data, developed reports on turnover and produced expected performance graphs.
Responded to customers' queries and typed correspondences.