Teboho David Mado
Ecolabelling and Business Support at Google (Coursera)
South Africa
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Device Monitoring Agent at Capitec Bank
As a junior IT support specialist, I have over 2 years of experience providing both basic network support and user support. I am proficient in troubleshooting common network issues, configuring network devices, and assisting users with technical queries and issues related to hardware and software.
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Experience
Gijima Holdings
IT Support Technician
December 2022 - August 2023
Repaired and recovered from desktop hardware or software failures
Performed basic network support, installation, maintenance, and troubleshooting
Supported and maintained organizational computer systems, desktops, and peripherals
Installed desktop applications to meet user needs
Monitored day-to-day computer and software performance
Guided staff on hardware and software usage
Assisted in technical upgrading of desktop systems
International Mining and Dredging South Africa (Pty) Ltd
IT Support Technician
February 2022 - September 2022
Documented SOPs, processes, repairs, and cable layouts
Installed, configured, and repaired computer hardware and software
Managed company and vessel IT assets and inventory
Managed surveillance systems in collaboration with security companies
Optimized network performance
Provided technical support to end users
Trained end users on the use of new hardware and software
Troubleshot errors and ran diagnostics tests
Vlocity Communications (Pty) Ltd
Assistant Network Installer
September 2019 - August 2020
Evaluated network performance to improve the network
Fixed problems in LAN infrastructure and tested/configured software
Installed and maintained client network setups, towers, connections, and cabling (LTE, TP-Link, Tenda, Huawei, VoIP)
Maintained and repaired hardware, including peripheral devices
Troubleshot system failures and identified roadblocks in the network
Provided technical direction and training to coworkers about network systems
Worked with vendors to get needed equipment for the networks and systems
UNCAPPED Internet Cafe
Assistant
January 2017 - April 2018
Assisted customers with downloads, printing, scanning, attaching, and emailing documents
Handled cash register and assisted in basic record keeping/bookkeeping
Maintained cleanliness of workstations and premises
Maintained hardware terminals, software, and connectivity issues
Monitored use of computers, media equipment, printing equipment, and other machines to ensure compliance with café policies and applicable laws and regulations
Tracked customers’ time and charges at computer terminals and kept daily records
Education
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