Jessica Micah

Jessica Micah

Customer Support Specialist (IT) at MsOrg Developers Limited

National Open University of Nigeria, Lagos

Nigeria

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Hi, I'm Jessica Micah!

Customer Support Specialist (IT) at MsOrg Developers Limited

A dedicated and meticulous Customer Support Specialist and experienced Visual Assistant with practiced interactive skills to deliver premium customer service. Offering collaborative and adaptive skills in a fast-paced environment to drive collective goals. 10+ years' expertise in delivering customer service that drives sales and encourages loyalty. Equipped with a bachelor's degree in Office and Information Management, Certifications in Visual Assistant, Customer Care Skills, Telephone Etiquette, and IT Support.

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Experience

Education

Certificates & Badges

No certificates or badges added

Projects

No projects added

Languages

English

Native

Skills

Customer Service

Customer Retention

Customer Relationship Management

Google Suite

Asana

Zendesk

Trello

Calendar Management

Customer Service Data Entry

Schedule Planning

Research

Transcribing

HubSpot

Zoho CRM

Multitasking

Empathy

Organization

Critical thinking

Proactive

Adaptive

Collaborative

Detailed

Patience

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