Linda Jowi

● Executing the company's strategic plan: Leading the implementation of the company's strategic plan, driving
alignment with the organization's goals and objectives, resulting in increased efficiency and productivity.
● Identifying and pursuing new business opportunities in the technical and engineering sector: Proactively
identifying and securing new bids, contracts and partnerships using SAP to expand the company’s client base and revenue.

Expanded the customer base and built strategic partnerships.
Analyzed market demands and enhanced domain registration services.

● Managed a team of investment professionals under the Network Program: Provided guidance, set performance goals, and cultivated a collaborative work environment, ensuring a high-performing team.
● Ensured adherence to regulatory guidelines: Maintained licenses and implemented compliance measures,
guaranteeing compliance with industry regulations.
● Prepared investment reports, performance summaries, and strategic recommendations: Provided senior
management and clients with valuable insights for decision-making.

● Developed a comprehensive business development strategy: Aligned with the company's goals and objectives, setting realistic targets and key performance indicators, which led to a 30% revenue growth.
● Implemented effective client acquisition strategies: Generated leads and converted them into customers through networking and activation events, resulting in a 40% increase in the customer base.
● Built strong relationships with existing clients: Fostered loyalty and encouraged repeat business by providing
excellent customer service, addressing concerns promptly, and seeking feedback. This resulted in a 15% increase in repeat business.

● Pioneered a multi-year growth strategy as a founding member of the start-up team: Expanded the company's
services into new markets and demographics, while utilizing the Chidesk CRM with a focus on upmarket and high net worth individuals. This resulted in a 25% increase in market reach and a 27% growth in revenue.
● Launched a targeted digital marketing campaign: Leveraged social media and influencer partnerships to boost
brand visibility among upmarket and high net worth individuals, resulting in a 40% increase in client inquiries.

● Increased overall facility utilization by 20% for affluent clientele: Achieved this by implementing effective space management strategies and regular maintenance schedules.
● Achieved a customer satisfaction rating of 95% among affluent clientele: Accomplished this through continuous staff training, performance monitoring, and feedback analysis, ensuring the highest level of service.
● Reduced operational costs by 15% : Implemented energy-efficient measures, optimized staff scheduling, and
sourced cost-effective suppliers, resulting in improved cost management.

● Implemented a new technical support ticketing system via Syspro and, resulting in a 20% improvement in issue resolution time and enhancing overall Helpdesk efficiency.
● Part of the implementation team for organization's backup strategy via Genie Backup system whilst maintaining data privacy within the organization and improving overall IT infrastructure reliability.