Pauline Ndei
Recruiter and Trainer at Businessclaud
African Leadership Group
Kenya
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Recruiter and Trainer at Businessclaud
Talented customer service consultant, administration assistant, tour consultant, business development executive, training facilitator and project management.
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Experience
Businessclaud
Junior Team Lead Manager
June 2022 - Present
Recruiting, interviewing and training of sales and marketing specialists.
Providing day-to-day support to the team.
Generating business leads and development.
Ensuring and maintaining effective communication remotely both internally and with the clients.
Client retention and customer satisfaction.
Generating weekly reports.
The Emory Hotel
Sales and Marketing Coordinator/Reservations Agent/Guest Relations
October 2018 - Present
Handling of VIP guests.
Making Room reservations.
Event Planning.
Conference room setups and planning.
Handling guest complains and maintenance issues.
Front of the house duties.
Generating leads and conversion to sales.
Client retention and customer service.
Email communication and correspondence.
Weekly sales report generating and invoice generating reports.
Biding for tenders.
Editing and generating of contracts and quotations.
Social media management.
Planning travel and logistics for our guests.
Handling all the reservations apps(booking.com, expedia, jumia and wix)
The Emory Hotel
Trainer
June 2019 - October 2021
Training of the incoming new staff members into the hotel especially the front office department and mostly on the reservation software (Ezee system).
Training of the interns on how to operate the system and also how to conduct themselves at the front office.
Kurrent Technology Limited
Baseline Survey Consultant
February 2018 - August 2018
Conducted effective public/stakeholder consultation meetings in the field at 11 different locations within Nairobi and Mombasa also formally recorded the views of stakeholders arising from meetings.
Conducted 15 focused group discussions and stakeholder feedback which aided in the drafting of baseline reports for the project.
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