Patricia Alipui
Deputy Operations Manager at Chiropractic and Wellness Centres
Marketing at University of Professional Studies, Accra
Ghana
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Deputy Operations Manager at Chiropractic and Wellness Centres
I am a dedicated and results-driven professional specializing in administration, customer service, and operations management. With a passion for improving processes and delivering exceptional service, I thrive in environments that require strong organizational skills, problem-solving, and effective team collaboration. I am driven by the desire to make a meaningful impact on the organizations I work with. Whether it is enhancing customer experiences or streamlining internal operations, I am motivated by the opportunity to solve problems and create sustainable improvements that lead to success for both the team and the company.
Experience
Chiropractic and Wellness Centres
Deputy Operations Manager
June 2024 - Present
● Assisted in Recruitment and Training of over 80 operations staff.
● In charge of Day to Day management of Operations
● Supervises 15 Staff members to carry out day to day operations tasks
● Manages Customer Complaints and Enquiries
● Trains the team on Excellent Customer Service Practices and workflow
● Plans and leads Monthly Staff Performance meetings
● Prepares Monthly statistics and performance of individuals and the operations team
● Manages clients’ payment issues as a finance liaison in Operations including retrieving debts
● Contributes to key management decisions for organizational growth
Chiropractic and Wellness Centres
Marketing Chiropractic Examiner
May 2019 - June 2024
Delivered highly-praised presentations on Chiropractic Health and Wellness in over 50 Companies and Churches in Accra.
Assisted the Doctors in delivering Chiropractic Care
Conducted New Patient Consultations and reexaminations on over 200 patients
Skillfully managed Prospecting and Presentations done by colleagues including: assigning teammates to presentations and sending weekly reports on prospecting and presentation done.
Provided administrative support to the Operations Manager
Diamond Solar Salt Company Ltd
Administrative Secretary
December 2016 - December 2017
Managed time cards of about 100 employees.
In Charge of Store Keeping. Receiving stocks and supplying workers with items needed for work
Prepared weekly and monthly wages of about 100 employees
Manages the Day to Day administrative and secretarial needs of the company
Education
Certificates & Badges
No certificates or badges added
Projects
No projects added
Languages
English
Skills
Administration / Management
Customer Experience
Operations Management