Sarah Anderson

●Manage daily office operations including handling correspondence, managing supplies and ensuring the workspace is organised and functional. ● Schedule and coordinate meetings and appointments. Process and disseminate minutes, ensuring a prompt follow-up. ● Organise and manage the calendar of the sales and marketing team. ● Initiate and maintain an efficient and comprehensive filing and information retrieval system for management and stakeholders. ● Assist in the preparation of documents, contracts, and agreements with accuracy and attention to detail. ● Handle incoming and outgoing calls, letters, emails and correspondence and distribute them to the appropriate channel. ● Assist in the organization and promotion of open houses, events and other company activities. ● Monitor transaction timelines, ensuring all deadlines are met and documents are properly executed. ● Assist in resolving client issues and ensuring a positive experience throughout clients’ transaction process.

● Carefully maintained a systematic record management system for all incoming and outgoing correspondences and documents. ● Ensured that the reception area was consistently tidy and well-equipped with all necessary materials and stationery. ● Handled inquiries via phone, email, and in-person interactions and ensured that prompt follow-up took place with both supervisors and clients. ● Executed follow-up duties to guarantee that all scheduled meetings are carried out successfully, including coordinating with relevant parties. ● Firmly maintained office security, followed safety procedures and controlled access via the reception desk. ● Provided essential administrative support to various departments within the organization.

● Successfully handled customer complaints by delivering appropriate solutions and alternatives within stipulated time frames. ● Played a key role in supporting general administrative tasks by assisting colleagues with document management, including photocopies of official documents, which contributed to improved workflow and record-keeping. ● Carried out a wide range of administrative duties, including data collection, sorting, filing, and timely dissemination to the relevant personnel and stakeholders to aid informed decision-making. ● Maintained comprehensive records of customer interactions, which proved invaluable in tracking customer preferences, feedback, and service history, further improving customer service.