Ndjaki Ndjaki

Collaborates directly with Marketing Director and executive team to understand business needs Coordinates and consolidates information from customers and the various distribution channels with Excel, Power Query and Power Pivot Analyses the solvency and risk monitoring of key account customers Implements reporting and monitoring tools for sales activities Analyses raw sales data collected from sales representatives and customers with Microsoft SSRS Writes BI reports, dashboards and end-of-month best-estimate plans

Collaborated directly with marketing business unit and executive team to understand business tasks and customer needs Performed ETL data products with Power Query Wrangled Customers and Products data with SQL to draw actionable insights Acted as liaison between different departments to translate technical business needs and help them sort out their technical issues Analyzed web data, studied customer behavior, channel acquisitions with Google Analytics, and determine market growth to make recommendations. Wrote ad hoc reports and dashboards to make recommendations based on analysis findings, and document the use of the Assooh Marketplace for current and future use.

Worked closely with stakeholders to understand business task and customer needs. Conducted market research with web solution tools such as Google Trends, SEMrush, Similarweb to identify consumer trends and competitor offerings. Analyzed customer behavior and acquisition channels with Google Analytics. Defined and Analyzed sales KPI Prepared reports and dashboards for recommendations

Provided top quality customer service to both French and English-speaking SFR clients needing remote technical assistance, resulting in 85% satisfaction Performed remote troubleshooting using a variety of incident management tracking tools Successfully walked customers through problem-solving process by effectively translating complex technical concepts into easy-to-understand language for non-technically oriented customers Monitored and escalated severe issues to tier 2 support team Maintained call history records and related problem documentation