Osborn Gbeku
Customer Service Advisor at Webhelp Ghana
Kwame Nkrumah University of Science and Technology
Ghana
Hi, I'm Osborn Gbeku!
Customer Service Advisor at Webhelp Ghana
I am a dynamic and results-driven professional with experience in customer service, account management, and administrative roles. Currently serving as a Customer Service Advisor at Webhelp Ghana, great at resolving inquiries and issues to ensure customer satisfaction and proficient in utilizing CRM. Previous experience as an Account Officer at Power Security Services Limited, managing payroll, financial records, and client interactions to enhance business efficiency. Demonstrated expertise in data analysis, report preparation, and digital record management at the Lands Commission during National Service. Excellent communicator with excellent problem-solving skills and a proven ability to work both independently and collaboratively in fast-paced environments. Committed personal growth and contributing to team success.
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Experience
Webhelp Ghana
Customer Service Advisor
May 2023 - Present
Effectively handle and resolve customer enquiries, issues and complaints, providing appropriate solutions and alternatives to ensure customer satisfaction and loyalty. Utilize CRM and other digital tools to manage customer information, track interactions to ensure customer satisfaction. Collaborated with the sales and technical support team to address and resolve complex customer issues. Follow up with clients through email to provide additional information and support.
Power Security Services Limited
Account Officer
September 2023 - December 2023
Prepared and disbursed monthly payroll for staff and monthly invoice for clients contributing to employee and client satisfaction, financial stability, compliance and overall business efficiency. Managed and maintained records, receipts of daily and weekly transactions facilitating accurate financial tracking, informed decision-making, and regulatory compliance. Collected and updated bio data of employees and clients to ensure information is accurate and up to date for better decision making and providing personalized services. Making cash and cheque deposits, issuing receipts on client payments builds trust with clients and optimizes cash flow.
Lands Commission, Survey and Mapping Division
National Service Personnel
October 2021 - August 2022
Created and prepared weekly reports to ensure upper management consistently received timely and complete information about the activities undertaken by the unit. Conducted and booked official land searches ensuring legal compliance, mitigating risks, and facilitating informed decision-making in property transactions. Digitizing records of past land transactions enhancing efficiency, accuracy, accessibility, risk management, compliance and customer service. Supervised interns ensuring team success through transfer knowledge, optimizing resources, developing leadership and planning for succession.
Lands Commission, Public and Vested Lands Management Division
Intern
July 2019 - September 2019
Handled inquiries from clients and stakeholders on administrative and technical matters to enhance customer satisfaction, problem solving and professionalism. Sorted and organized materials such as sheets, files, land searches and reports to promote accuracy, client service and manage risks. Conducted and booked official land searches ensuring legal compliance, mitigating risks, and facilitating informed decision-making in property transactions.
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Projects
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Skills
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