Osborn Gbeku

Effectively handle and resolve customer enquiries, issues and complaints, providing appropriate solutions and alternatives to ensure customer satisfaction and loyalty. Utilize CRM and other digital tools to manage customer information, track interactions to ensure customer satisfaction. Collaborated with the sales and technical support team to address and resolve complex customer issues. Follow up with clients through email to provide additional information and support.

Prepared and disbursed monthly payroll for staff and monthly invoice for clients contributing to employee and client satisfaction, financial stability, compliance and overall business efficiency. Managed and maintained records, receipts of daily and weekly transactions facilitating accurate financial tracking, informed decision-making, and regulatory compliance. Collected and updated bio data of employees and clients to ensure information is accurate and up to date for better decision making and providing personalized services. Making cash and cheque deposits, issuing receipts on client payments builds trust with clients and optimizes cash flow.

Created and prepared weekly reports to ensure upper management consistently received timely and complete information about the activities undertaken by the unit. Conducted and booked official land searches ensuring legal compliance, mitigating risks, and facilitating informed decision-making in property transactions. Digitizing records of past land transactions enhancing efficiency, accuracy, accessibility, risk management, compliance and customer service. Supervised interns ensuring team success through transfer knowledge, optimizing resources, developing leadership and planning for succession.

Handled inquiries from clients and stakeholders on administrative and technical matters to enhance customer satisfaction, problem solving and professionalism. Sorted and organized materials such as sheets, files, land searches and reports to promote accuracy, client service and manage risks. Conducted and booked official land searches ensuring legal compliance, mitigating risks, and facilitating informed decision-making in property transactions.